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Online bill help
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Old 29-07-2017, 12:39   #1
Slyder1980
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Online bill help

Hey folks, long time no post. (had to create a new account it seems as my username went missing )

Anyways, logged into my online bill today (29/07/17) and it still states the following?

Latest Bill
Bill total:
xxx
Bill date: 21 June 2017
Due by: 11 July 2017

This was paid on 28th June via online, then Virgin decided to debit my account the same amount on 11th July where we got the money back from the bank.

I'm now trying to set up a new direct debit online but keep this poxy message

You have an outstanding balance
We need to take a payment first, or you can wait.

"There is an outstanding balance on this statement which we were planning

We can't change your details while this balance is outstanding, so we need you to either make a payment now, or wait until we have sent the instruction to your current bank before changing your Direct Debit details.

If you do make a payment now, please note it can take up to 12 hours to appear on your account."

Can any admin/mod have a look into this please
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Old 29-07-2017, 12:51   #2
pip08456
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Re: Online bill help

Quote:
Originally Posted by Slyder1980 View Post
Hey folks, long time no post. (had to create a new account it seems as my username went missing )

Anyways, logged into my online bill today (29/07/17) and it still states the following?

Latest Bill
Bill total:
xxx
Bill date: 21 June 2017
Due by: 11 July 2017

This was paid on 28th June via online, then Virgin decided to debit my account the same amount on 11th July where we got the money back from the bank.

I'm now trying to set up a new direct debit online but keep this poxy message

You have an outstanding balance
We need to take a payment first, or you can wait.

"There is an outstanding balance on this statement which we were planning

We can't change your details while this balance is outstanding, so we need you to either make a payment now, or wait until we have sent the instruction to your current bank before changing your Direct Debit details.

If you do make a payment now, please note it can take up to 12 hours to appear on your account."

Can any admin/mod have a look into this please
No, this site has nothing to do with Virgin Media. There may be some users who work for Virgin but they are here on their own time.

Try the official Virgin Media community forum
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Old 29-07-2017, 13:10   #3
Kabaal
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Re: Online bill help

Quote:
Originally Posted by pip08456 View Post
Even they'll tell you they can't discuss accounts on the forum (data protection) and advise you to contact them via phone.

Last edited by Kabaal; 29-07-2017 at 13:49. Reason: Can't not can
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Old 29-07-2017, 13:48   #4
Slyder1980
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Re: Online bill help

No worries. Thanks for the advice
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