New build with Virgin Media branded ethernet sockets - what to expect?
29-06-2017, 12:55
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#46
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
Quote:
Originally Posted by pip08456
As Stephen said earlier,
There should be no need for the technician to have to order them.
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Things break
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04-07-2017, 16:46
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#47
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
Quote:
Originally Posted by Kushan
So to update on my saga, I spoke to the new builds team today. Apparently Virgin can't service my new house because the cab nearby doesn't have power yet. They're speaking to the power company tomorrow about getting it wired up.
Still, it means I am weeks away
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In case anyone's following on this. I spoke to Virgin yesterday, apparently the guy from the power company brought the wrong plans so another meeting needs to be scheduled.
After someone comes back from holiday.
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04-07-2017, 19:32
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#48
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Inactive
Join Date: Sep 2016
Posts: 210
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Quote:
Originally Posted by Kushan
Still, it means I am weeks away
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Sounds encouraging. I'd take your "weeks away" in exchange for my "Well, it's anyone's guess, now. If ever."
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04-07-2017, 21:02
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#49
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,112
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
Quote:
Originally Posted by Onramp
Sounds encouraging. I'd take your "weeks away" in exchange for my "Well, it's anyone's guess, now. If ever."
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You mean sometime between Now and Then, don't hold your breath.
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06-07-2017, 15:16
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#50
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Inactive
Join Date: Jun 2017
Posts: 13
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
Beck to the euro modules in the faceplate saga....
So just had a call from VM saying they have spoken to area manager etc. etc. and how its been installed is to VM standard so that's where is stops, complaint closed down. I'm left with an ugly installation. I would be happy if they wired the phone socket in a euro module, which I know are available as I have a BT one in the same faceplate and just drilled a hole in a blanking plate, pushed the cable through and put maybe an in-line isolator. The splitter is just lying on the carpet so why not the isolater?
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06-07-2017, 15:55
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#51
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
Might be worth contacting BBC watchdog? They're kind of on a Virgin Media rampage at the moment.
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06-07-2017, 17:01
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#52
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Inactive
Join Date: Jun 2017
Posts: 13
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
Is there any reason the isolator could go just before the splitter. So the cable could come through the wall on a length of cable, into the isolator and then straight into the "in" of the splitter before splitting off to the tivo and hub?
I just read somewhere that the isolator should be as close to the equipment as it can.
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06-07-2017, 19:04
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#53
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
Quote:
Originally Posted by Mikeferne
Is there any reason the isolator could go just before the splitter. So the cable could come through the wall on a length of cable, into the isolator and then straight into the "in" of the splitter before splitting off to the tivo and hub?
I just read somewhere that the isolator should be as close to the equipment as it can.
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That is possible, although leaving it on a floor also wouldnt look nice
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06-07-2017, 19:28
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#54
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Inactive
Join Date: Jun 2017
Posts: 13
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
Might just get a plastic enclosure or 3d print a custom one to suit. Then I could get the isolater and splitter in 1 neat box.
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07-07-2017, 00:36
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#55
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 67
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,647
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
That's Steve's credibility down the drain then when a customer has to resort to making his own enclosure to make good the pigs ear VM install!
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13-07-2017, 12:41
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#56
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Cable Guru
Join Date: Jun 2004
Location: Scotland
Age: 41
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
Posts: 1,049
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
Hi Mike
Are you referring to the phone or the coax euro module? We only supply coax euro modules and I can make sure this gets changed over for you if it hasn't been already. We cant terminate a master phone point in a media plate unfortunately and neither can Openreach. Media plates should only be used as extension sockets but this isn't always the case.
If our master phone point has been terminated by the developer in the media plate then there really isn't a way to resolve this currently without taking out the media plate and rewiring everything, this really wouldn't be an option.
The best thing I can suggest for now is hang tight until digital voice launches in your area and then migrate over to that, it will negate the need for a copper master socket as your Hub3 (or new version) will be your new phone socket and the wiring can be removed.
Drop me a line if you need any assistance.
__________________
Access Network Innovation @ Liberty Global/Virgin Media
All comments are my own opinion and not a direct expression of LG/VM.
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13-07-2017, 13:50
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#57
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 67
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,647
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
@weesteve see post 12.
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13-07-2017, 14:18
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#58
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Cable Guru
Join Date: Jun 2004
Location: Scotland
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Posts: 1,049
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
The document actually refers to Telco euro modules as extensions, not masters. The Openreach guide specifically states not to deploy master sockets in a media plate either, they still require an NTE5 as we require a master socket for testing.
__________________
Access Network Innovation @ Liberty Global/Virgin Media
All comments are my own opinion and not a direct expression of LG/VM.
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13-07-2017, 14:52
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#59
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 67
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,647
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
Quote:
Originally Posted by weesteev
The document actually refers to Telco euro modules as extensions, not masters. The Openreach guide specifically states not to deploy master sockets in a media plate either, they still require an NTE5 as we require a master socket for testing.
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My bad it is actually post #18 where there is a photo of the "pigs ear" install.
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13-07-2017, 14:54
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#60
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Cable Guru
Join Date: Jun 2004
Location: Scotland
Age: 41
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
Posts: 1,049
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Re: New build with Virgin Media branded ethernet sockets - what to expect?
Well spotted Pip, that passed me by! Yes this just requires a coax euro module, Mike drop me a line with your details and I will get this sorted for you.
__________________
Access Network Innovation @ Liberty Global/Virgin Media
All comments are my own opinion and not a direct expression of LG/VM.
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