25-04-2017, 09:27
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#1
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cf.mega poster
Join Date: Jul 2003
Location: Lincolnshire
Age: 35
Posts: 2,028
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Nightly Dropouts
My connection is dropping everynight around midnight for a few minutes to sometimes half an hour. A friend of mine also has the same issue as well as in the day time (I'm not always in so don't see this).
I am in DN35, anyone aware of any issues?
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25-04-2017, 10:53
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#2
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Nightly Dropouts
Sounds like a planned outage,
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25-04-2017, 11:02
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#3
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Nightly Dropouts
If it's happening regularly, it can't be a planned outage, surely? I've heard (though not seen) of this kind of thing happening, being caused by a fault piece of equipment on the network - often correlating with someone turning their STB on or off at certain times.
Is it possible someone's powering down at around midnight and somehow causing network drop offs? It would be worth VM investigating, but good luck finding a first line agent that can cope with this scenario.
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25-04-2017, 12:41
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#4
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cf.addict
Join Date: Nov 2005
Location: N E Lincs
Posts: 426
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Re: Nightly Dropouts
Quote:
Originally Posted by Matthew
My connection is dropping everynight around midnight for a few minutes to sometimes half an hour. A friend of mine also has the same issue as well as in the day time (I'm not always in so don't see this).
I am in DN35, anyone aware of any issues?
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Me too, connection stops just after 12 midnight, returns next morning.
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25-04-2017, 17:43
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#5
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cf.mega poster
Join Date: Jul 2003
Location: Lincolnshire
Age: 35
Posts: 2,028
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Re: Nightly Dropouts
Its not a planned outage. Mine comes back up after 20 mins at the longest.
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25-04-2017, 18:09
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#6
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,655
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Re: Nightly Dropouts
Any of you reported it?
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25-04-2017, 18:15
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#7
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cf.mega poster
Join Date: Jul 2003
Location: Lincolnshire
Age: 35
Posts: 2,028
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Re: Nightly Dropouts
Yeah, been fobbed off and "moved to a new server" which isn't as congested!!
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26-04-2017, 19:50
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#8
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Nightly Dropouts
You should set up one of these so you can see exactly when the outages are. The more information you can provide the better. If you had an outage you would see a massive fat red chunk coming down from the top of the graph.
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26-04-2017, 20:11
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#9
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cf.mega poster
Join Date: Jul 2003
Location: Lincolnshire
Age: 35
Posts: 2,028
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Re: Nightly Dropouts
Thanks just set one up.
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27-04-2017, 09:07
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#10
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cf.mega poster
Join Date: Jul 2003
Location: Lincolnshire
Age: 35
Posts: 2,028
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Re: Nightly Dropouts
Something doesn't seem right with this surely?
[img][/img]
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27-04-2017, 10:24
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#11
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cf.addict
Join Date: Jul 2010
Location: Newport, Shropshire
Posts: 338
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Re: Nightly Dropouts
Quote:
Originally Posted by Matthew
Something doesn't seem right with this surely?
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That's "normal" on a Hub 3 with 16+ downstream channels. It's down to the latency issue with the Intel Puma 6 chipset.
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27-04-2017, 18:00
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#12
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cf.mega poster
Join Date: Jul 2003
Location: Lincolnshire
Age: 35
Posts: 2,028
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Re: Nightly Dropouts
Thanks. Hate this Hub 3, nothing wrong with the last one I had but when he came last time he had to swap it out.
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27-04-2017, 22:07
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#13
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Inactive
Join Date: Jan 2004
Posts: 63
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Re: Nightly Dropouts
I'm getting this too, starting today. SH3 has rebooted itself a couple of times and the green wireless and up/down lights have been flashing - after about 5 mins, it comes back but goes back down after a few mins.
Strangely, I also lost 'phone connection a couple of days ago and yesterday, my Tivo needed rebooting.
BR1 area.
Vm issue?
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27-04-2017, 22:31
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#14
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cf.mega poster
Join Date: Jul 2003
Location: Lincolnshire
Age: 35
Posts: 2,028
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Re: Nightly Dropouts
I don't use my phone so not sure, not noticed any issues with the TV at the moment though.
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