04-03-2012, 15:53
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#1
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Inactive
Join Date: May 2005
Location: Hertfordshire
Age: 66
Posts: 401
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Catch up tv freeze
When watching tv programes every thing is fine but when i watch anything on catch up the programes freeze a lot . some times you even get a loud crack sound when picture freezes .
What could the problem be with the catch up tv side of things.
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04-03-2012, 15:55
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#2
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Guest
Location: epsom
Services: sky+hd 1TB
freeview
virgin bb 30mbps
Posts: n/a
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Re: Catch up tv freeze
Quote:
Originally Posted by fudge
When watching tv programes every thing is fine but when i watch anything on catch up the programes freeze a lot . some times you even get a loud crack sound when picture freezes .
What could the problem be with the catch up tv side of things.
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i get that with filmflex
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04-03-2012, 16:13
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#3
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Catch up tv freeze
Quote:
Originally Posted by fudge
When watching tv programes every thing is fine but when i watch anything on catch up the programes freeze a lot . some times you even get a loud crack sound when picture freezes .
What could the problem be with the catch up tv side of things.
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you need to call Support on 151 or 0845 454 1111
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20-03-2012, 20:34
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#4
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Inactive
Join Date: May 2011
Posts: 13
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Re: Catch up tv freeze
Been getting this exact same issue for a long time !
It does it at random, sometimes its fine, sometimes its just completely unwatchable, like trying to watch digital TV with almost no signal
I have reported this before, but every time i do they "cant find anything wrong"
A few times i have unplugged the STB for a few hours and left it, when you plug it back in the on demand works fine, but the problem comes back after a while, this leads me to think there is a problem with the STB itself (old silver samsung)
I guess the next step is try to get an engineer to swap out the box
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20-03-2012, 20:46
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#5
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RIp Sweetness
Join Date: Jul 2009
Location: S Essex
Services: TiVo Full house sports bundle,Vivid 200, SHUB 3, talk more anytime.
Posts: 2,380
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Re: Catch up tv freeze
Have a look in my Virgin Media and check your area status, there is a known issue with on demand http://community.virginmedia.com/t5/TV/bd-p/tv It would appear that it is continuing.
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20-03-2012, 21:15
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#6
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cf.addict
Join Date: Mar 2009
Location: St Albans, Herts
Services: XL TV.Sky Sports/Movies, V6, VM 200MB.VM Fixed Phone
Posts: 169
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Re: Catch up tv freeze
is this the same problem your getting
http://www.cableforum.co.uk/board/11...n-catchup.html
I am awaiting a technician from tommorrow Wed 21/3 the second visit since friday
I spoke to a friend today on the otherside of St Albans, Herts from where i live,he also has the same problems
andrewlutonuk
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25-03-2012, 11:08
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#7
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Inactive
Join Date: Jan 2012
Location: Glasgow
Age: 31
Posts: 9
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Re: Catch up tv freeze
Could be the upstream signal. Or no doubt its a national fault
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25-03-2012, 12:45
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#8
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cf.addict
Join Date: Mar 2008
Posts: 211
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Re: Catch up tv freeze
Quote:
Originally Posted by gwilliams51025
Could be the upstream signal. Or no doubt its a national fault
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It wont be the return path signal that is only used to initiate the stream. More then likely is a signal problem, low or high or suck out on one of the frequencies the VOD carrier is on.
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