Shocking virgin media installation

[The_0ne]

On friday the neighbours had virgin come and install some services into their property.

When it was being done the technician was having trouble getting a signal so asked if he could temporarily connect to our box while he set it up and would then remove it straight after.

So we said ok.

However he connected them up and then buggered off.

Today i contacted virgin to complain asking for compensation as well as the wire removing immediately to which i am told THEY ARE ALLOWED TO DO and therefore cant remove it because we only "rent" the box off them.

Thats fair enough but we didnt give permission for the cable to remain there run across the path to the fence and then run over our fence to the next door neighbours house.

Ive told them they have until friday to remove it which they say they wont do anyway otherwise i will cut the wire myself.

I am then told i could be liable for criminal damage.

Virgin are absolute monkeys and the installation techs are pure cowboys had no bother when it was telewest.

Have been offered no compensation by the customer services manager as there is no damage to the property.

A letter WILL be on its way to offcom along with the pictures.

Virgin will also be getting a disconnection request off myself tomorrow aswell.

[punky]

Hi The_One to the forum

We do have contacts within VM who help resolve problems for us when CS fails. If you PM me your account details and a contact number, i'll forward them on for you.

[The_0ne]

Thanks for the offer but i will be cancelling with virgin not only have they done this shocking installation but since virgin took over my internet speed has dramatically reduced.

Fair enough its "up to" 20meg but i rarely see over 7mb at peak times im not paying £37 a month for 7mb when i can go to bethere and get upto 24mb for £18 a month with better customer service

[punky]

No worries. Hope you'll stick around anyways.

[BenMcr]

The_0ne

That is definately NOT an appropriate installation, and there is an escalations and install complaint process in place to deal with situations like that. It would be sent to the installation area manager for where you live to rectify, and they would be able to look at the issue of compensation. They would obviously investigate as to why the tech left it like that and take appropriate action.

The Customer Care staff have to follow this process so they themselves cannot order a tech to remove anything, or to offer compensation, where no incorrect charging has taken place.

Even in circumstances where damage has occured that would be resolved at area manager level as again, customer care cannot authorise a credit for that based on a phone call

[hairy_mick]

its whats called a temp fix a cable will be pulled for next door and the cable will be removed from your box.

[Jonnymeg]

Your neighbours cable was obviously damaged preventing the tech installing their kit correctly.
Connecting to your cable is called a 'Temp Fix'. This would be done just to get them on that day. Because of the work required it is not possible to pull a new drop cable on the same day and it will have been booked in to replace it over the comings days.
Ask your neighbour when it is being done, they should have been told.....if not they can call VM to get the date.

Cutting or removing the cable will only be spiteful to your neighbour and will not make VM attend any quicker.

Compensation? What for? You have not lost any service, suffered any damage or really be put upon.

I will agree with you on the routing of the cable though, it is shoddy and if it was a permanent fixture i would be very upset and take swift action with the scissors. But as it is only going to be a few days i would take satisfaction from the fact i am helping my fellow man.

[The_0ne]

The cable is there illegally did they get permission off us to leave the cable there.....

No they didnt

End of

[Jonnymeg]

Originally Posted by The_0ne

The cable is there illegally did they get permission off us to leave the cable there.....

No they didnt

End of

Not really illegal is it?

Your upset.....but remember 'what goes around comes around' one day you may need a favour from your neighbour.

Don't be so petty.

[Foo Fighter]

If its only a temp fix whats the problem its a wire on your wall for a few weeks you must have something more important to worry about?

get to the pub and unwind mate

[The_0ne]

If you need anything doing get a virgin engineer to do it

they do as they like

[piggy]

Originally Posted by The_0ne

If you need anything doing get a virgin engineer to do it

they do as they like

its only a temp fix if you dont like it take the cable out the install tech was just doing as instructed and in your previous post you said he did ask but at the end of the day its your property if you dont like it remove the cable!!! im sure your nieghbour wont mind.

[RS100]

Guys the cable is there is illegal and by law the owner of the house can remove it asap, Myself i would give VM a letter in the post and also give next door a letter giving them 1 month to remove it or it will be removed at their cost,

In court VM would not have a leg to stand on in the same way if the installer asked you could he leave his van on your drive for 5 min and then he never removed you could then remove it yourself and bill them for it,

[BenMcr]

This does all seem to be getting a bit out of hand, talking about court action and words like illegal!

It was not a proper install, and VM will sort it out if you give them a chance!

from the terms:

M Visiting your home

2. We agree to cause as little disturbance as reasonably possible when carrying out any work at your home. We agree to repair, to your reasonable satisfaction, any damage that we, our agents or contractors may cause at your home.

but at the same time it does say

3. You agree not to do anything, or allow anything to be done, at your home that may cause damage to or interfere with the equipment or prevent use or easy access to it.

[Help!!!]

LOL this is so petty, its a temp fix and all you have to do is ask next door when Virgin techs are coming round to complete the job. Its winter its not exactly like you are going to have people round for a BBQ, come on!!