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Outage - AL7 ?
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Old 01-05-2012, 08:51   #1
Ken Jude
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Outage - AL7 ?

Anybody else down in Welwyn Garden City this morning?

Mine was down when I woke up at 6am and still when I left for work.
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Old 01-05-2012, 09:11   #2
hollisga
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Re: Outage - AL7 ?

Despite living in AL9 my broadband was out too this morning.
A nice lady in India told me my modem is faulty and has booked an engineer to visit tomorrow.
Then discover that a friend down the road has also lost his broadband.
Relief was at hand thanks to my Virgin mobile dongle.
The virginmedia website, Help (sic) Section, fails to cnnect to Cable status.
SNAFU
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Old 01-05-2012, 13:05   #3
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Re: Outage - AL7 ?

AL4 - no outage here. What area does WGC run through? I'd assume the Stevenage line? I only ask as we go via Hemel. You can check by looking at your hostname.
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Old 01-05-2012, 13:33   #4
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Re: Outage - AL7 ?

Update at 1.30 pm: just returned home to find a message on my answering m/c saying that there is a network fault and that the engineer will not be calling tomorrow.
Still unable to access Cable Status; is this because I am using a Dongle?
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Old 01-05-2012, 13:54   #5
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Re: Outage - AL7 ?

Quote:
Originally Posted by rmwebs View Post
AL4 - no outage here. What area does WGC run through? I'd assume the Stevenage line? I only ask as we go via Hemel. You can check by looking at your hostname.
We go out through Hatfield I believe. Still down apparently when I just checked in with home. Service status page suggests there is a good service.
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Old 01-05-2012, 17:43   #6
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Re: Outage - AL7 ?

Just come back on here in the last few minutes in AL7.
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Old 01-05-2012, 19:29   #7
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Re: Outage - AL7 ?

Been fine for me all day in AL7.
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Old 01-05-2012, 20:38   #8
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Re: Outage - AL7 ?

Could have been localised I guess. They eventually put the following fault details up for this area:

Service Disruption

a loss of broadband internet service

Reported on: Wed 25 Apr 2012, 11:07 AM
Estimated fix time: Wed 02 May 2012, 02:00 PM
Fault reference: F001975965
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