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damaged cable
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Old 06-09-2010, 16:28   #1
1cliff1942
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damaged cable

my daughter has a buisiness phone line installed to her property some guys called and asked if she wanted drive doing she let them do the job and was quite happy with the work till she went to use her phone it wasent working o close inspection we found a broken cable just outside our property the cable is only just below the tarmac on the pavement am i responsable for the repairs as they are not on my daughters property and as for the workmen who done the drive cat find them anywere
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Old 06-09-2010, 18:52   #2
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Re: damaged cable

Phone up and report your daughter's phone isn't working. I suspect they'll charge you If it's a difficult repair.
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Old 06-09-2010, 20:55   #3
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Re: damaged cable

You should get a £35 repair charge and you are supposed to pass it on to the tarmac folk
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Old 06-09-2010, 21:03   #4
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Re: damaged cable

I didn't think people still fell for the, "We'll tarmac your drive, and give a discount for cash only", all said in a certain accent!
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Old 06-09-2010, 21:28   #5
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Re: damaged cable

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Originally Posted by LondonRoad View Post
Phone up and report your daughter's phone isn't working. I suspect they'll charge you If it's a difficult repair.
thanks just rang ntl as its a buisness line it will cost 140 pounds
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Old 06-09-2010, 21:44   #6
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Re: damaged cable

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Originally Posted by 1cliff1942 View Post
thanks just rang ntl as its a buisness line it will cost 140 pounds


Wow! Just for a few scotchlocks and a gel pack!
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Old 06-09-2010, 21:56   #7
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Re: damaged cable

Never knew you could get a scotchlock for co-axial cable??
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Old 06-09-2010, 22:38   #8
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Re: damaged cable

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Originally Posted by Kymmy View Post
Never knew you could get a scotchlock for co-axial cable??


Never knew you could get a business line through coax cable
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Old 06-09-2010, 22:53   #9
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Re: damaged cable

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Originally Posted by jb66 View Post
Never knew you could get a business line through coax cable
never said coax the cable that is bust has about 6 colours
and 6 white tried reconecting wires just cant work out the white ones
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Old 06-09-2010, 23:09   #10
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Re: damaged cable

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Originally Posted by 1cliff1942 View Post
never said coax the cable that is bust has about 6 colours
and 6 white tried reconecting wires just cant work out the white ones
That was directed at kymmy
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Old 05-10-2010, 16:41   #11
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Re: damaged cable

Can anyone point me in the direction of getting our Virgin phone line restarted - long story but basically we have no landline at all due allegedly to "corroded" cable and will not be fixed until 15 October - now been told we have to be in between 8 and 1 p.m. that day - this is not possible for us - otherwise we have to wait until 22/23 October for another slot. Having spent a fortune using our mobile phone trying to sort something out, have also used complaints form but 4 days later no acknowledgement or reply. Indian call centre absolutely useless and say there is no telephone number for customer complaints. So does anyone have a phone number where we will get some urgent help. Thanks.
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Old 06-10-2010, 22:34   #12
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Re: damaged cable

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Originally Posted by hokeycokey88 View Post
Can anyone point me in the direction of getting our Virgin phone line restarted - long story but basically we have no landline at all due allegedly to "corroded" cable and will not be fixed until 15 October - now been told we have to be in between 8 and 1 p.m. that day - this is not possible for us - otherwise we have to wait until 22/23 October for another slot. Having spent a fortune using our mobile phone trying to sort something out, have also used complaints form but 4 days later no acknowledgement or reply. Indian call centre absolutely useless and say there is no telephone number for customer complaints. So does anyone have a phone number where we will get some urgent help. Thanks.
If the cable has been identified as being defective and needs to be replaced and to ensure your services are working as they should then the date you will have been given will be the earliest appointment I suspect and you are given a time slot during that day. If you cannot make that date, then the next available date will be the 22/23 Oct, now virginmedia have given you a date, your unable to be there on that day given so they have given you the next available date that would be ok for you!!
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