Early Morning Engineering Works!

Arthurgray50@blu · 29-08-2016, 23:35

There is no link to this thread.

Where l work in West London, l was staggered to hear from nearby neighbours that they were woken p at 2.00am in the morning by working engineers from Cable and Wireless engineers. Working on behalf of Virgin Media. They were working on a road, and were clanging on the Metal covers within several houses.

When they were told to stop by residents. The Engineers just carried on working. I spoke with a Vm Engineer who was in the road. and was advised to call the 0845 number which l did. After several calls to India, l finally got a UK number

I was told that engineers have to fix faults, no matter what hour it is.

Don't engineers know that people have to get up for work. Pathetic.

I have seen how badly VM engineers have caused problems before near where l live, they totally closed the A316 for five hours, by doing two days work in ONE DAY. And closed the whole road. Due to stupidy

30-08-2016, 02:05

Yes and go and try being on the end of the phone when services go down you'll gain a whole new understanding of abuse. They are required to repair issue's quickly and given the number of field engineers that VM cut the remaining ones are overworked and under great pressure to maintain the network. I live on a main road with great big speed bumps with heavy goods vehicles 24\7 maybe i should moan about the noise we constantly live with so what if they are providing a public service my personal comfort is far more important.

Stephen · 30-08-2016, 08:02

So when your VM services go down and they don't get fixed quickly I am sure you will be first to let us know!

jb66 · 30-08-2016, 09:36

I guess being in London therestaurants are certain streets that can't be closed during the day

Arthurgray50@blu · 30-08-2016, 10:36

Lets put it this way. Its all very strange that when problems arise. It does not give vm the right to carry out heavy work at 2am in the morning. Its NOT an emergency that cannot wait til 8 or 9am.

**Maggy** · 30-08-2016, 10:54

I would point out that many people work at night and may need VM's BB to be working so they can carry out their duties..

Ignitionnet · 30-08-2016, 11:09

Quote:

Originally Posted by Arthurgray50@blu

Lets put it this way. Its all very strange that when problems arise. It does not give vm the right to carry out heavy work at 2am in the morning. Its NOT an emergency that cannot wait til 8 or 9am.

They would probably have been fixing a trunk fibre break. Those fibre optic lines carry traffic for schools, businesses, emergency services and of course ordinary people's landline telephones.

You seriously think VM would go to the expense of paying Vodafone to do an emergency truck roll in the middle of the night for their health?

I remember you jumping up and down because you lost TV service when wanting to watch a football match, VM were having major problems due to extreme weather in the SHE in Knowsley as I remember, in between constantly complaining about how unreliable VM's service is.

Perhaps next time there's an issue affecting you they should just ignore it for a while. It's not an emergency if you can't watch football, and your being unable to browse the Internet could be a blessing.

Arthurgray50@blu · 30-08-2016, 11:31

So you would like engineers outside your house at 2am in the morning. Clanging all the cable and metal gratings.
I certainly wouldnt. It appears that vm engineers can do anything they like ?

jb66 · 30-08-2016, 11:44

Quote:

Originally Posted by Arthurgray50@blu

So you would like engineers outside your house at 2am in the morning. Clanging all the cable and metal gratings.
I certainly wouldnt. It appears that vm engineers can do anything they like ?

S**t happens

heero_yuy · 30-08-2016, 11:55

If it's a busy thoroughfare during daylight it's likely that any of the major utilities would do their work in the small hours, not just VM.

Yes, it's a nuisance, but closing a busy street in the rush hour with the attendant rat-running would be so much worse.

There's been times near us when the jack hammers are being used at 2am. It isn't very often and in town it's just something that you have to live with.

Stephen · 30-08-2016, 13:25

Quote:

Originally Posted by Arthurgray50@blu

So you would like engineers outside your house at 2am in the morning. Clanging all the cable and metal gratings.
I certainly wouldnt. It appears that vm engineers can do anything they like ?

You have to remember that VM also have business services and supply to Public Sector and Blue Light services so they are highly critical and important to get fixed ASAP.

pip08456 · 30-08-2016, 14:01

Grow up Arthur, if it needed doing at that time of the morning there was good reason for it. Cost alone would prevent this being simply "maintenance "

30-08-2016, 14:08

Arthur I'm afraid your as out of step on this as you've been on most things lately and while not great it is unlikely to have been more then a few hours disruption for a single night. It hardly shows VM doing and getting away with anything they want and as others have pointed out the cost for them to do the work at that time does tell that it was very necessary. As we move ever onwards to a 24 hour society the old thing of quiet nights is vanishing in some places it's progress and it won't stop because now and then it inconveniences a few people.

Ignitionnet · 30-08-2016, 14:19

Quote:

Originally Posted by Arthurgray50@blu

So you would like engineers outside your house at 2am in the morning. Clanging all the cable and metal gratings.
I certainly wouldnt. It appears that vm engineers can do anything they like ?

There will be a streetworks request for 3 hours after that's gone in, and if it wasn't an emergency there will be fines handed out, as emergencies are required to carry out work outside of normal hours.

VM will have to pay the Borough some extra cash for the 3 hours after work, alongside having to pay overtime and on-call to the contractors who did the work.

Still if you want to carry on thinking that VM randomly decided to do work late night on a Bank Holiday Monday, presumably purely to annoy you and your neighbours, that's your call.

Pierre · 31-08-2016, 11:53

Quote:

Originally Posted by Arthurgray50@blu

There is no link to this thread.

Where l work in West London, l was staggered to hear from nearby neighbours that they were woken p at 2.00am in the morning by working engineers from Cable and Wireless engineers. Working on behalf of Virgin Media. They were working on a road, and were clanging on the Metal covers within several houses.

When they were told to stop by residents. The Engineers just carried on working. I spoke with a Vm Engineer who was in the road. and was advised to call the 0845 number which l did. After several calls to India, l finally got a UK number

I was told that engineers have to fix faults, no matter what hour it is.

Don't engineers know that people have to get up for work. Pathetic.

I have seen how badly VM engineers have caused problems before near where l live, they totally closed the A316 for five hours, by doing two days work in ONE DAY. And closed the whole road. Due to stupidy

Not knowing what the exact issue was I can summise that they were either trying to fix a cable damage, or undertaking a planned works on a fibre cable that had to be done out of hours due to the customer impact.

They could always do it during the day and knock off every ones services.......your choice.

---------- Post added at 11:53 ---------- Previous post was at 11:51 ----------

Quote:

Originally Posted by Arthurgray50@blu

Lets put it this way. Its all very strange that when problems arise. It does not give vm the right to carry out heavy work at 2am in the morning. Its NOT an emergency that cannot wait til 8 or 9am.

How do you know it's not an emergency?

I do know that if it wasn't a major issue that could impact 1000's of customers or major business customers then they wouldn't do it at that hour.