Quote:
Originally Posted by thenry
have you passed on the email addy to your daughter and has she fired off an email?
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My son in law has called in the company that put all the cabling in when the house was built. Its in ducting with service hatches ( Sorry if these are the wrong terminology ) So can be worked on if required. They could not understand why the Sky engineer did what he did .My son in laws mother let him ( Sky)in & just get on with it
. Would have thought it was clear to see if he really looked, but in fairness he was not shown it ( Just see an 70 year up a ladder pointing out)
It seems that the original cable was still there. Upon checking it he was told that there is nothing wrong with it ! So much so that it has now been reconnected & is working. Clearly he had no idea what cause the problem in the first place, but it begs the question as to how much the Sky engineer really understands
. Decorators are being arranged to make good the mess Sky left behind. Lesson learn`t . Life is too short to follow up with Sky & as he said "I like what Sky offers so why get stressed over "her" mistake in calling them to fix a hardware fault."
So is will cost a few hundred to put right. Doubt there is any redress.
After all he was told to do it !!