If I already have a Sky dish do Sky change it for a new one at install? - Page 2

LexDiamond · 06-10-2011, 11:37

Thanks.

I don't currently have a landline so I will have to pay a one off fee.

muppetman11 · 06-10-2011, 12:37

Quote:

Originally Posted by LexDiamond

Thanks.

I don't currently have a landline so I will have to pay a one off fee.

If the forums are to be believed its £25.00 , but you would have to ask.

LexDiamond · 06-10-2011, 15:15

It is £25 for the instal with no landline. I called and asked while I was ordering online because there is no option for this on the online sign up. The engineer will have to ask for the charge to be added.

LexDiamond · 09-10-2011, 14:58

The installation guy came around and actually refused to install a second dish on my wall

Said he didn't have the time.

muppetman11 · 09-10-2011, 15:40

Quote:

Originally Posted by LexDiamond

The installation guy came around and actually refused to install a second dish on my wall

Said he didn't have the time.

Ring and complain then , tell them as a new customer you are entitled to one.

DES_1001 · 09-10-2011, 18:35

Yes muppetman11 is right, the dish you have up is your propety! he has no right to use it!
Ring syk to complain, tell them the dish you have is your propety and you use it for freeview.
Tell them as a new customer you are entitled to a full install, also state you wish to make a formal complaint agains the engineer / installer, also state that you have wasted the day waiting for the install.

Kymmy · 09-10-2011, 19:03

Quote:

Originally Posted by LexDiamond

The installation guy came around and actually refused to install a second dish on my wall

Said he didn't have the time.

As the other two have already said.. Ring up and complain.. The engineer was being lazy and trying to do the job on the cheap (and probably will end up with a dish to sell on the side)

DES_1001 · 09-10-2011, 19:23

Customer Complaint, Sky Subscriber Services Ltd, PO Box 43, Livingston, West Lothian, EH54 7DD

You can also contact us by telephone on 08442 411 653 in the UK or 0818 719 819 in the Republic of Ireland. Our advisors are available to take your call 24 hours a day, 7 days a week.

LexDiamond · 10-10-2011, 07:17

Thanks. I called and am due a call back from them today.

Really annoying thing is that first VM messed me around and now Sky have.

DES_1001 · 13-10-2011, 13:05

Did you get the outcome you wanted?

LexDiamond · 19-10-2011, 18:55

Yes I have, thanks. Installation is this Sunday.

The lady also clarified the position of Sky on the matter which was that all installations should be with new equipment and the old equipment should be removed (for customer convenience) unless the customer request to keep it.

LexDiamond · 23-10-2011, 20:21

All installed today. Very pleasant chap arrived and went beyond what he needed to do to make the instal neat and tidy.

muppetman11 · 23-10-2011, 20:39

Quote:

Originally Posted by LexDiamond

All installed today. Very pleasant chap arrived and went beyond what he needed to do to make the instal neat and tidy.

Glad to hear your sorted , let us know your impressions.

LexDiamond · 24-10-2011, 07:43

Quote:

Originally Posted by muppetman11

Glad to hear your sorted , let us know your impressions.

Thanks mate. First impressions are that Sky+HD stb is much slicker than the Sky+ box I had when I last had Sky. The EPG and menu in general are much better.

I last had VM in April 2011 so don't know if things have changed with VM but Sky's channel order is much better than VM's. E.g. I never understood why FX was 160 on VM when IMO it is one of the major pay tv entertainment channels.

I'm used to three tuners so that is the downside of Sky+HD but not really a huge issue as there is a workaround by using search function to get repeats informations.

PQ same as V+ for HD and SD, same as Tivo for HD but better than Tivo for SD.

muppetman11 · 24-10-2011, 13:05

Quote:

Originally Posted by LexDiamond

Thanks mate. First impressions are that Sky+HD stb is much slicker than the Sky+ box I had when I last had Sky. The EPG and menu in general are much better.

I last had VM in April 2011 so don't know if things have changed with VM but Sky's channel order is much better than VM's. E.g. I never understood why FX was 160 on VM when IMO it is one of the major pay tv entertainment channels.

I'm used to three tuners so that is the downside of Sky+HD but not really a huge issue as there is a workaround by using search function to get repeats informations.

PQ same as V+ for HD and SD, same as Tivo for HD but better than Tivo for SD.

It's worth registering for a SkyID if you have not already done so , here's a few of the services you can use
http://www.sky.com/mysky/makethemost/

Never miss and remote record are pretty good as is Sky Go.