Speed Tripled - Nice & Simple

[General Maximus]

you will be getting a shub and moving on to docsis 3 so hopefully it will be a lot better for you. Although you think you are receiving a a discount atm you have got to bear in mind that 50mbit (soon to be 100mbit) is £25 a month so if they ever try to fob you off and tell you that your price has got to go back up and you have been in receipt of a special discount you can tell them to shove it where the son don't shine.

[Begize]

Originally Posted by Begize

I had the box when I logged in and it let me order, but the only option was to book an engineer. I need a superhub but I thought they would just post one out and I could do the rest myself.

Do they send them out anyway and book an engineer incase or will they contact me to give me the choice?

Unfortunately the only suitable dates on the system were late April and May and I wouldn't mind it a bit sooner if I can.

Typically they have sent me a confirmation email for neither of the dates I picked as suitable and for one which is definately not. Same happened when I was trying to arrange TiVo, what's the point of the website?

Will have to ring and re-arrange anyway now so I'll ask about self install.

[Begize]

Just given them a call and just as well really.

Not only had the system booked the dates wrong, it had decided it was a chargeable install. Got it re-arranged for April 5th when I was off anyway (but was not able to choose it from the website). Apparently I can't have a self install because there have been some issues with signal strength in my area and might require some tweaks (I've previously had problems with having too high a signal as I'm the first house on the street loop).

The lady on the phone said she had personally seen a lot of problems with install dates being booked wrongly and made chargable for the free 60mb upgrade so I strongly advice anyone who's booked something through the website to give them a call on 150 to check the details.

[Zee]

My ping has improved greatly since the upgrade

[qasdfdsaq]

Zero. Lol. Just shows how useless the Speedtest.net ping test is...

Got a TBB ping monitor?

[peterr_ibg]

I saw the green box and it said all I had to do was order a Superhub and I was away

Filled in a few boxes and opted for free self install - due to be delivered 10th April

I'm in Derby area and that is not supposed to be doubled til July

I'm on 20mb/s service - let's see if it all goes to plan - just had confirmation email of my order which states We're on the case and a member of our team will get back to you as quickly as possible

[craigj2k12]

Originally Posted by qasdfdsaq

Zero. Lol. Just shows how useless the Speedtest.net ping test is...

Got a TBB ping monitor?

0 us a false reading, the lowest the speedtest ping reading goes is 5

[Sigma]

Originally Posted by daemon

Will adopting this upgrade (1) improve my internet operation and (2) affect my monthly charge i.e. will I lose my £20/mo discount through it being seen as a contract change?

1 - Obviously, my speed being good may not mean that yours will be good, but I actually get slightly better than the supposed max speed of 60 Mbps: -



2 - When I ordered the Superhub, a new contract arrived in the post for me to sign. I am on a retention deal, but the new contract was still showing the retention deal price so there was no increase. In the end though, I ended up phoning up and saying I didn't want to sign a new 12 month contract and that was no problem - I just carried on as I am on my existing contract.