mastercare or currys coverplan

[torla]

Originally Posted by mrm1

I wouldnt say that. bought a set two years ago for £199 which developed a fault they could not repair. They gave me a loan set (after I asked) then about 10 days after I had vouchers for £ 280 for a set and £ 70 towards a new cover plan.

Cover plans are only a waste of money if nothing goes wrong, but if it does..................!

Don't agree, my daughter, both daughters actually on 2 seperate contracts, but one in particular her laptop went in several times a few times for the same fault and once for a length of time. I thought or expected at least a replacement but they wouldn't. surely it would have been cheaper to have done that

[Rockabilly Spike]

mastercare don't work for Dixons group anymore. everything is done in house at Newark through The Tech Guys, which are in the process of being renamed to KnowHow.

everyone in the company undergoing new training, new support agreements with new T&C etc etc.
on paper it all looks very good, in the real world...its far too expensive for what is generally regarded as disposable technology now

[torla]

Originally Posted by Rockabilly Spike

mastercare don't work for Dixons group anymore. everything is done in house at Newark through The Tech Guys, which are in the process of being renamed to KnowHow.

everyone in the company undergoing new training, new support agreements with new T&C etc etc.
on paper it all looks very good, in the real world...its far too expensive for what is generally regarded as disposable technology now

All well and good you say they change but that should not change or make a difference to us customers. Been on contract since I think 2007

[Rockabilly Spike]

its supposed to make a difference to new customers! ha

[torla]

ha? not sure which way to take that - not the attiude of a big company

[Peter_]

Originally Posted by torla

ha? not sure which way to take that - not the attiude of a big company

What has his comments got to do with the company he works for, is this in anyway an official forum of Currys? no it is not so he is fully entitled to giving his opinions the same as you are, so climb down from that big horse before you fall down and hurt yourself.

[Rockabilly Spike]

in my 3 years of working there, the amount of people not getting the service they're paying for far outweighs the ones that are!

the new KNOHHOW system and services on paper looks fanatastic, but as to whether it'll actually be carried out, is debatable.
yes I am indeed a jaded employee. I'd love to be proved wrong but all I can see is a lot of people thinking the service sounds great but not wanting to pay around £8-12 per month for it.
its just too expensive.

[torla]

Originally Posted by Masque

What has his comments got to do with the company he works for, is this in anyway an official forum of Currys? no it is not so he is fully entitled to giving his opinions the same as you are, so climb down from that big horse before you fall down and hurt yourself.

wow make sure you don't fall off the horse before me, who mentioned who he works for or with anything he does?