Config file help

[Lucifer1]

Originally Posted by Gary L

It's not wrong, it's a lie.



So now your config file is 256 upload and you're on NTL network?
if they can change yours and they know that others are being short changed then it will be very interesting.

After the chat i has with CS im not on the 2 meg (M) package any more...

Lucifer

[Gary L]

Originally Posted by Lucifer1

After the chat i has with CS im not on the 2 meg (M) package any more...

They give you 10 for free?

[Milambar]

Ive contacted the ASA, ISPA regarding this, and suggested this story to www.theregister.co.uk.

Sorry guys, I know a substantial number work for VM, and I hold no grudges against you, I just dislike being mis-sold and short changed, and no, I can't go to another ISP, I live too far from any digitally enabled exchanges.

[Gary L]

Originally Posted by Milambar

Ive contacted the ASA, ISPA regarding this, and suggested this story to www.theregister.co.uk.

Sorry guys, I know a substantial number work for VM, and I hold no grudges against you, I just dislike being mis-sold and short changed, and no, I can't go to another ISP, I live too far from any digitally enabled exchanges.

I'm sure you're not the only one to have reported it
and it's only because as what you say, mis-sold and short changed.

[r00t]

Good on you Milambar, well done for taking action rather than just bleating about it.
Let us know how you get on

[Gary L]

Originally Posted by r00t

Good on you Milambar, well done for taking action rather than just bleating about it

I reported it too

Originally Posted by Gary L

So now your config file is 256 upload and you're on NTL network?
if they can change yours and they know that others are being short changed then it will be very interesting.

That I suspect is not at all possible as it is platform related.

---------- Post added at 15:56 ---------- Previous post was at 15:54 ----------

Originally Posted by Gary L

I reported it too

Good for you, you probably do need to provide proof to them such as your bill and possibly a config screenshot.

[Gary L]

Originally Posted by whydoIneedatech

That I suspect is not at all possible as it is platform related

I know that there may be a reason, but the point is one gets more than the other, and they know they do it. they still sell it as that figure knowing that they are not giving it to some.
it's not a mistake, and it's not a mis-print.
they can give reasons even why it's not possible to give 256k to one and not the other, but at the end of the day it's happening and they don't say anywhere it is or might.

Upload is important now with STM, and they've already took 56k off you before they take some more when STM kicks in.

Good for you, you probably do need to provide proof to them such as your bill and possibly a config screenshot.

The link to the page and screenshot from mate on NTL platform is all I sent in.

Originally Posted by Gary L

The link to the page and screenshot from mate on NTL platform is all I sent in.

I do not know how they work and they may ask to see his bill as the config screenshot could be taken from a post.

But good luck with it anyway.

[Gary L]

Originally Posted by whydoIneedatech

I do not know how they work and they may ask to see his bill as the config screenshot could be taken from a post.

But good luck with it anyway.

A bill isn't going to show anything.
it's not as if it's not true is it, they are hardly likely to be told by Virgin that we give all NTL people the 256 and I don't know where you thought we don't

Originally Posted by Gary L

A bill isn't going to show anything.
it's not as if it's not true is it, they are hardly likely to be told by Virgin that we give all NTL people the 256 and I don't know where you thought we don't

The bill is to prove he is a 2MB customer nothing more.

[Gary L]

Originally Posted by whydoIneedatech

The bill is to prove he is a 2MB customer nothing more.

Oh, well if they ask for it I can't see a problem with that.
but do you have to be a customer to complain anyway?

Originally Posted by Gary L

Oh, well if they ask for it I can't see a problem with that.
but do you have to be a customer to complain anyway?

Well if you were not a customer then they would question why you want to complain as it would look suspicious.

[Gary L]

Originally Posted by whydoIneedatech

Well if you were not a customer then they would question why you want to complain as it would look suspicious.

Yeh, just like they do when Sky complains about Virgin, and Virgin complains about Sky

Originally Posted by Gary L

Yeh, just like they do when Sky complains about Virgin, and Virgin complains about Sky

They are Multinationals not members of the public.