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Retentions Deals - Text from Customer Relations?
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Old 20-04-2017, 00:51   #31
bubblegun
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Re: Retentions Deals - Text from Customer Relations?

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Originally Posted by MrB View Post
So long as they do decent deals then I don't suppose anyone mibds being tied in (particularly as we know they will put their prices up at least once, possibly twice, per year on current form which presents the right to cancel anyway).

The offer was 60% off from the moment I put in my Sky cancellation (it appeared on the Sky box and online). As for me it is an extra box I let the cancellation go through and a day or so later went online - so it appears to pay to wait . My deal is also with no contract so I can leave (or at least cancel again to renegotiate!) when the credit runs out.
They can put TV up ONCE in a minimum term TV contract without any right to cancel. If there is a second increase they will normally not apply it until after the end of the minimum term.

Seriously, they should stop doing these stupid offers for people.
In a time gone by, the best offer you got was when you called to cancel then the winback offer wasn't as good afterwards, then after 12m you would be a new customer.

Most people think new customer offers are best but they are a PITA to change details every year.
Winback is far easier and nearly as cheap.
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