Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Virgin Media - Call Centre Numbers DEAD

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Fixed Phone Service

fixed line provision
Reply
 
Thread Tools
Old 23-12-2010, 16:01   #1
moidadem
Inactive
 
Join Date: Dec 2010
Posts: 1
moidadem is an unknown quantity at this point
fixed line provision

apologies if looks identical to earlier post but that post disappeared
I ordered broadband/tv and phone line at end of June. Didn't have phone so was unaware didn't have phone service until 1st week of July. Several months of calls to VM and finally got service today. Had queried refund of costs to Customer Services (CS) via mobile and phone service costs to be told to call to resolve once service provided. Rang CS who said their records showed my first call to complain was 7th December so my fault, no refund, no compensation. Read times calls made from mobile but was told unless posted bills with costs incurred no refund. Phone rental refund also not granted. As have online billing can only show September onwards calls to VM CS. Asked to cancel contract as paid for installation that never had. Was told I'd be charged to June 2011. Request to speak to Manager refused. Any advice?
moidadem is offline   Reply With Quote
Advertisement
Old 23-12-2010, 18:57   #2
Digital Fanatic
Inactive
 
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Digital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny starDigital Fanatic has a nice shiny star
Re: fixed line provision

Quote:
Originally Posted by moidadem View Post
apologies if looks identical to earlier post but that post disappeared
I ordered broadband/tv and phone line at end of June. Didn't have phone so was unaware didn't have phone service until 1st week of July. Several months of calls to VM and finally got service today. Had queried refund of costs to Customer Services (CS) via mobile and phone service costs to be told to call to resolve once service provided. Rang CS who said their records showed my first call to complain was 7th December so my fault, no refund, no compensation. Read times calls made from mobile but was told unless posted bills with costs incurred no refund. Phone rental refund also not granted. As have online billing can only show September onwards calls to VM CS. Asked to cancel contract as paid for installation that never had. Was told I'd be charged to June 2011. Request to speak to Manager refused. Any advice?
Sorry to hear about what's happened to you...Best thing would be to speak to Customer Relations on 150 (Thinking of leaving us option)

If they can't help, then a letter of complaint would be your best bet.
Digital Fanatic is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 23:26.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.