100M : Glasgow G20 upload network issues

[Andrewcrawford23]

Originally Posted by andrewstevenson

I put it on the virgin forum, have you noticed sometimes net works on comp other times fails

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Dont worry about the caps. I'll call network number and tell them that we know the issue is in the postcode and also log it with virgin customer services and what shocks me is they denied a network fault yesterday

generally the problem is whena cusotmer phones up witha problem the agent on the otehr end of the phone can only check your conenctiona nd check a few thigns witht eh ubr etc, but unless there is something obvious the agent can see witht eh ubr they generally have to think it is local ie yoru conenction and with low upstream power levles i would think myself that is what it is, but wiht other being affected and posting about i would say netwokr but either way due to virign policies the agent would need ot booka tech so it can be cancelled when 5 or mroe techs are boo for the same area to ideintify a network fault

That is poor or virgin, more people turning up with fault

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[Andrewcrawford23]

Originally Posted by andrewstevenson

That is poor or virgin, more people turning up with fault

---------- Post added at 09:44 AM ---------- Previous post was at 09:43 AM ----------

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not really its a diagnostic process , regardless of the type of thing being sold you start at the most obvious then work out tot he msot complicated, it business with say 2 server and 100 workstations some work statiosn experaince some similar problemsyou dn just go oh it the sevrers as genreally hte sevrer will be higher end stuff arnd less likely to fail but not impossible so you start the work station and assume there at fault and then go from there but if you get 90 of the work statiosn reportinga similar problem you isantely go to the server because 90 workstatiosn with the same type of issue at the same time is unlikely and it the same for virign, it is annoying for cusotmer but but they need to do it liek that or they be wasting money

Issue has finally been resolved and virgin finally show face on forum. Thanks to everybody on here, all help was appreciated at all times