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Old 31-03-2017, 18:36   #16
chrispy2000
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Re: Catch up
How long does it have to be off before you can claim compensation?
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Old 31-03-2017, 18:38   #17
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Re: Catch up
It's a shocking service mate, phone them up and kick up hell about it!
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Old 31-03-2017, 21:36   #18
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Re: Catch up
Quote:
Originally Posted by chrispy2000 View Post
How long does it have to be off before you can claim compensation?
You can't for on demand as it's a service provided for free
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Old 01-04-2017, 00:52   #19
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Re: Catch up
Mine was off for a day and I received compensation upon request without any problem.

In the NTL days I was told that "I couldn't complain as the service was free"!

I told her that I regarded the service as an integral part of what I paid for, that it was not for her to decide what customers complain about and that I would complain to the regulator if nothing was done. I received compensation until the fault was rectified.

If enough people complain and cost them money it will hopefully lead to improvements, but if people are happy to put up with this I'm sure VM will be happy to let them.
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Old 02-04-2017, 21:30   #20
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Re: Catch up
On demand is slowly but surely returning down to 3 issues now with C4 catch up now back
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Old 03-04-2017, 17:17   #21
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Re: Catch up
Quote:
Originally Posted by Gavin-D View Post
On demand is slowly but surely returning down to 3 issues now with C4 catch up now back
Still no catch up and BBC iplayer is un-watch able
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Old 03-04-2017, 17:42   #22
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Re: Catch up
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Originally Posted by chrispy2000 View Post
Still no catch up and BBC iplayer is un-watch able
Mine is back but still missing some programme,or Criminal Mind's from last Monday.
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Old 03-04-2017, 23:10   #23
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Re: Catch up
I tried to watch Homeland from last night on catch up, but catch up wasn't available again. C501
I went through the switch off/settings etc but no luck, just have to have another try tomorrow. (Tues)
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Old 04-04-2017, 08:39   #24
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Re: Catch up
As a catch up /on demand service Virgin really do lag along way behind Sky now. Not sure why they've allowed it to fall so far behind Sky? It's an old, stuttering service that's very much 'hit and miss' these days.
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Old 04-04-2017, 09:48   #25
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Re: Catch up
Quote:
Originally Posted by telegramsam View Post
Mine is back but still missing some programme,or Criminal Mind's from last Monday.
Watching the BBC i-player always was problematical on the old Tivo and I ended up resorting to my Smart TV to watch that and Netflix.

The new V6 has eliminated these problems and I no longer use the smart TV to get into either.

---------- Post added at 09:48 ---------- Previous post was at 09:48 ----------

Quote:
Originally Posted by telegramsam View Post
As a catch up /on demand service Virgin really do lag along way behind Sky now. Not sure why they've allowed it to fall so far behind Sky? It's an old, stuttering service that's very much 'hit and miss' these days.
As I said above, on the V6 it's perfect.
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Old 04-04-2017, 10:27   #26
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Re: Catch up
Quote:
Originally Posted by OLD BOY View Post
Watching the BBC i-player always was problematical on the old Tivo and I ended up resorting to my Smart TV to watch that and Netflix.

The new V6 has eliminated these problems and I no longer use the smart TV to get into either.

---------- Post added at 09:48 ---------- Previous post was at 09:48 ----------


As I said above, on the V6 it's perfect.
Not sure how it all works but maybe they're concentrating all their resources on the new box and as a result the rest of the service is suffering?
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Old 04-04-2017, 12:38   #27
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Re: Catch up
Quote:
Originally Posted by telegramsam View Post
Not sure how it all works but maybe they're concentrating all their resources on the new box and as a result the rest of the service is suffering?
But isn't the underlying software the same?
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Old 04-04-2017, 12:45   #28
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Re: Catch up
Quote:
Originally Posted by japitts View Post
But isn't the underlying software the same?
As I say I have no idea how it all works but what I do know is that some on demand programme are not available on my vhd box but are available on my TiVo box.
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Old 04-04-2017, 14:24   #29
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Re: Catch up
Quote:
Originally Posted by OLD BOY View Post
Watching the BBC i-player always was problematical on the old Tivo and I ended up resorting to my Smart TV to watch that and Netflix.

The new V6 has eliminated these problems and I no longer use the smart TV to get into either.

---------- Post added at 09:48 ---------- Previous post was at 09:48 ----------


As I said above, on the V6 it's perfect.

How can that be true, OB, when Virgin have acknowledge that their is indeed a problem with the catch up service, i'm sure some people on here are having problems with it and they have a V6!
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Old 04-04-2017, 14:40   #30
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Re: Catch up
The current issues with On Demand aren't specific to the V6 box
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