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Old 19-04-2017, 12:21   #1
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Street cab open

Wasn't sure where to post this - so apologies if there's a better place.

The street cabinet at the end of my road is open - I reported it to Virgin on Friday, but it's still open today - appreciate it was a bank holiday weekend but does anyone know how long it usually takes to send someone out? It's on quite a busy road so I can only imagine how many Virgin vans must have driven past it in recent days.
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Old 19-04-2017, 13:35   #2
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Re: Street cab open

A better place to post would be VM's own Community Forum, as then a staff member will pick it up.

http://community.virginmedia.com/t5/...unityHubForums

You can also report cabinet issues on 0330 333 0444
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Old 19-04-2017, 13:45   #3
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Re: Street cab open

Thanks. Yes, that's the number I called and left details on, including the reference number from inside the cab. I received a text message with a reference number so all appears to be in hand, I was just wondering if anyone had anyone had anyone nun experience of time frames.
I'll pop a post on the community forum if it's still open tomorrow.
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Old 19-04-2017, 16:09   #4
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Re: Street cab open

Think it's 5 days for an undamaged open cab. Not sure if that's working days though
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Old 19-04-2017, 16:38   #5
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Re: Street cab open

it looks like someone trying to get a freebee.
They did that at the end of our road a few years ago
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Old 19-04-2017, 17:24   #6
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Re: Street cab open

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Originally Posted by spiderplant View Post
Think it's 5 days for an undamaged open cab. Not sure if that's working days though
Thanks - i couldn't see any obvious sign of damage to the lock mechanism. I'll give them a little longer then. Just keen to get it sorted before anyone decides to have a play around and ends up cutting us off!
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Old 19-04-2017, 19:35   #7
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Re: Street cab open

I reported one once and it remained open for weeks hopefully they are quicker now.
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Old 19-04-2017, 21:08   #8
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Re: Street cab open

I've no idea where the reports go as Ive never been asked to close one for years
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Old 20-04-2017, 07:35   #9
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Re: Street cab open

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Originally Posted by dodgem22 View Post
I reported one once and it remained open for weeks hopefully they are quicker now.


I reported one over 6 weeks ago and nothing has been done.
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Old 21-04-2017, 17:48   #10
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Re: Street cab open

I'd say I saw young kiddies look in it.
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Old 21-04-2017, 22:44   #11
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Re: Street cab open

Yeah, just mention "think of the children" and "extremely high voltages" and someone will be there to sort it. It doesn't have to be true, but no company likes those kind of news articles, true or not.

The public doesn't know what's in there anyway, to them it's just "wires" and they immediately panic about kids getting a zap. Understandable to an extent, I guess.......
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Old 21-04-2017, 23:53   #12
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Re: Street cab open

Quote:
Originally Posted by Ken W View Post
I reported one over 6 weeks ago and nothing has been done.
I reported one years ago and they took their time too.

You'd think that they would be grateful that people take the trouble to report these things and get it secured rather than waiting until something untoward happens.
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Old Yesterday, 05:29   #13
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Re: Street cab open

The one at the end of our road appears to have a damaged door that doesn't fit right - as a result it seems sometimes it doesn't close correctly and re-opens.

When I've reported it then it has usually been done in 2-3 days.
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Old Yesterday, 06:26   #14
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Re: Street cab open

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Originally Posted by ozsat View Post
The one at the end of our road appears to have a damaged door that doesn't fit right - as a result it seems sometimes it doesn't close correctly and re-opens.

When I've reported it then it has usually been done in 2-3 days.

But how do you know if that's because you reported it or if it's just because someone else needed into it
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