Samsung STB/On Demand

smiley20 · 11-03-2007, 18:57

Folks,

Maybe someone can point me in the right direction. Had my Samsung STB (silver one NTL) move to another cable point in the house when I go my V+ drive.

For some reason, On Demand has stopped working since then and it works ok on my V+ drive. I'm in the Glasgow area, is my box requiring an updated EPG and would it be worthwhile forcing the update as I switch the box off at night.?

Thanks for the help in advance

Nikesh · 11-03-2007, 19:17

Have you told CS about the problem?

smiley20 · 11-03-2007, 19:20

Only noticed it at this weekend cause i was playing around with my V+drive lol so nope, thought I would see for an simple fix first.

AndyCambs · 11-03-2007, 19:37

Tried re-booting the STB?

smiley20 · 11-03-2007, 19:44

yep it get switched off each night

AndyCambs · 11-03-2007, 19:46

Quote:

Originally Posted by smiley20

yep it get switched off each night

You don't leave it switched off at the mains socket every night, do you?
otherwise you won't get the software updates. I think the recommendation is to leave the STB switched on, or at the very most, in standby.

Nikesh · 11-03-2007, 19:46

Do you switch it off by the mains though?

Andy beat me to it... Try switching the STB off at the mains for 40 seconds and then switching it back on.

Virgin Media's recommendation is that you put the STB in standby when you're not using it.

smiley20 · 11-03-2007, 19:56

cool ok will try that tonight and yeah its off at the mains, hate leaving electrical items on for some reason lol

Will leave it on stand by tonight see if does the trick, is a new update available for glasgow?

AndyCambs · 11-03-2007, 19:58

Quote:

Originally Posted by Nikesh

Do you switch it off by the mains though?

Andy beat me to it... Try switching the STB off at the mains for 40 seconds and then switching it back on.

Virgin Media's recommendation is that you put the STB in standby when you're not using it.

Or in the case of my new V+ box, I came in this morning to find the message "V+ box resting - press ok", which then changed to "Waking up"..

smiley20 · 13-03-2007, 19:34

Just to let folk know, got my epg upgrade today and everything works a treat. On demand works fab and everything is new/shiney.

Happy bunny. Virgin Media is the dogs dangely bits

Stuart · 13-03-2007, 19:40

Quote:

Originally Posted by AndyCambs

You don't leave it switched off at the mains socket every night, do you?
otherwise you won't get the software updates. I think the recommendation is to leave the STB switched on, or at the very most, in standby.

It picks up the update the next time it is powered up.

colin-bennett · 13-03-2007, 19:42

As already said above . The STB needs to left on stanby if not in use.
Intermitant problems can occure if turned off from the mains.

smiley20 · 13-03-2007, 19:43

yep and thats what i did left it on for a few days and the upgrade came through automatically resolving all my problems.

not sure if I got that across in my last post.

paul_hadley · 13-03-2007, 20:06

We always switch our box off every night (for the past couple of years) and have never had any problems caused by it.

With all this talk of "being green", standby doesn't sound very environmentally friendly.