General : Virgin tv STB's

[dcclanuk]

Hi all,

A quick question, apologies if it has already been answered a gazillion times already .

We currently have a Tivo box and a second box (I think we pay £6.50 a month for this) and this is a VHD box. I think the standard Virgin box is now a Tivo box, is that correct?

If so, can I get my VHD box swapped for free with a Tivo box?

Thanks

Nirav

[RobboEdin]

No, you would have to pay £5 per month more to swap a non-recording box for a recording box.
Of course, go through Retentions, accept a new 12 month minimum contract term and you may actually save money, rather than pay more.

[dcclanuk]

Originally Posted by RobboEdin

No, you would have to pay £5 per month more to swap a non-recording box for a recording box.
Of course, go through Retentions, accept a new 12 month minimum contract term and you may actually save money, rather than pay more.

Got it, thank you!

[jb66]

Tivos are £7.50 vhds are £6.50

[dcclanuk]

Originally Posted by jb66

Tivos are £7.50 vhds are £6.50

hmm, might be worth it then!!

[nodrogd]

If you are on a legacy package, a straight swap VHD for TiVO will cost another £5 a month on top of what you pay now. If you upgrade to one of the new packages then the additional TiVO charge is £7.50 per box.

So if you are new Virgin Media TV customer the only boxes now available are Tivo or V6 depending what bundle you are on?

I suppose legacy package customers could include V+, SD or HD non record boxes that unless you change your package will be replaced by like for like?

[BenMcr]

Originally Posted by mhatter67

So if you are new Virgin Media TV customer the only boxes now available are Tivo or V6 depending what bundle you are on?

Yes

I suppose legacy package customers could include V+, SD or HD non record boxes that unless you change your package will be replaced by like for like?

Basically yes, although anyone with an SD only box would get a V HD (non recordable) box now.

Thanks Ben