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Old 12-09-2017, 21:20   #16
theone2k10
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Re: Downgrade

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Originally Posted by Mad Max View Post
I think I made myself clear when I said I had an engineer arranged to complete the install, do you think I wouldn't have known what was offered to me, and just accepted a date and time for installation, without knowing what I was offered?
This is typical VM behaviour mate they say you can have a deal book everything in then pull the plug without telling you and claim they know nothing about it.
If you took a day of work for the engineer you can claim compensation, infact you should anyway if more did this it might wake companies up.
Before jumping to SKY have a look around and if you do use sky search 50% off codes for virgin to sky to get half price SKY for 12 months.
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Old 12-09-2017, 22:35   #17
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Re: Downgrade

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Originally Posted by pip08456 View Post
Not surprising when you didn't post that. The only reference to an engineer was that one was supposed to attend on the 4th Sept. not that is was for an install.

So, let's be clear now.

You made a deal for the installation of VM and it hasn't happened? Is that correct?

Yes, sorry about the lack of info, but yes, the deal was made and no one arrived for the install...
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Old 12-09-2017, 23:25   #18
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Re: Downgrade

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Yes, sorry about the lack of info, but yes, the deal was made and no one arrived for the install...
Not a problem but now you know how I got hold of the wrong end of the stick.
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Old 14-09-2017, 19:09   #19
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Re: Downgrade

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Originally Posted by Mad Max View Post
I received this email last week.....


Dear ...........

We would like to thank you for taking the time to contact us today.

We are very sorry to hear that you are unhappy and we will endeavour to resolve your issues as soon as possible.

Tom is currently not available to deal with your complaint personally; however we have passed your email onto a member of his team, and they will be in touch with you as soon as possible in order to assist you with your queries.

We look forward to discussing this matter with you in the future.

On behalf of Tom Mockridge.


---------- Post added at 19:05 ---------- Previous post was at 18:59 ----------

Following on from that email, I got a call from, I think, one of the executive team who apologised for the pretty poor service from Virgin, he offered me a further refund, it wasn't great btw, but it was better than nothing, and said if I call retentions back they would honour the original offer and get a date for installation, so I did this, I called retentions, and guess what, they could not offer me the original deal that I was offered on the 28th August, the sticking point was the deal would only be offered to me for nine months when it would then increase, this is unbelievably bad from Virgin as my original offer was for twelve months, so I have sent another email to the executive team explaining what has happened, but in all honestly the whole saga is a complete farce, and it's really bad service from Virgin, I am now at the stage of giving up and moving to Sky!
This is the standard response that you get when writing to the CEO since LG took over. No longer is it a route to get things sorted out properly, as it's simply delegated back down to the idiots that you've got nowhere with in the first place!

Quote:
Originally Posted by theone2k10 View Post
This is typical VM behaviour mate they say you can have a deal book everything in then pull the plug without telling you and claim they know nothing about it.
If you took a day of work for the engineer you can claim compensation, infact you should anyway if more did this it might wake companies up.
Before jumping to SKY have a look around and if you do use sky search 50% off codes for virgin to sky to get half price SKY for 12 months.
I wholeheartedly agree, they've tried this with me in the past.

My response was to say "I don't care if you have a record of it or not, either you honour the agreed deal or all VM accounts will be dumped".

They are either pitifully organised or its deliberate fraud; I was told it was the latter by a VM employee regarding a mobile deal the other week
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Old 19-09-2017, 17:27   #20
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Re: Downgrade

Ok I've had my issue resolved with Virgin, I am now getting three V6 boxes on the VIP package for 96.50 per month, with a 9 month contract, yes 9 month contract, they have also given me two 40 discounts due to the inconvenience caused, although they are still charging a one off installation fee of 20. All in all I feel this is a pretty good deal.
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Old 19-09-2017, 17:36   #21
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Re: Downgrade

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Ok I've had my issue resolved with Virgin, I am now getting three V6 boxes on the VIP package for 96.50 per month, with a 9 month contract, yes 9 month contract, they have also given me two 40 discounts due to the inconvenience caused, although they are still charging a one off installation fee of 20. All in all I feel this is a pretty good deal.
Glad you are happy, Max. I am sure you will be more than happy with your V6s, they are so much more responsive than the old Tivos!
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Old 19-09-2017, 19:04   #22
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Re: Downgrade

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Originally Posted by OLD BOY View Post
Glad you are happy, Max. I am sure you will be more than happy with your V6s, they are so much more responsive than the old Tivos!

Cheers OB...........
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