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Old 26-03-2015, 12:21   #1
lightboy
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scam warning

I have just received an official looking letter purporting to be from sky saying thet they owe me a refund it then gives a number to ring 08081014437
and to give payment details for refund . sounded dodgy so contacted sky direct via website and they confirmed my suspicions.
the letter looked very authentic.
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Old 26-03-2015, 12:29   #2
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Re: scam warning

We got a similar letter a few weeks back saying they owed us just less than £10 which was about the amount we were in credit when we left Sky many years ago. At the time we decided to leave it as it was a pretty traumatic experience trying to cancel.

Anyway, I rang the number and it was an automated system the only info they wanted was the ref no from the letter and within a few days a cheque arrived.

So I would say it's pretty genuine.

Edit

Bit more info here.

Cheers

Grim
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Old 26-03-2015, 13:02   #3
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Re: scam warning

I spoke to a sky operator online and they said to ignore it i wasnt due any refund that only applies to former customers, i still subscribe and the account number they gave on the letter wasnt my account number. i think someone is trying to take advantage of the fact that sky are refunding some old customers.
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Old 26-03-2015, 13:07   #4
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Re: scam warning

If it's a scam it's a pretty bad one as the phone number is a genuine Sky number.

See here: http://www.ispreview.co.uk/index.php...and-users.html

Did you semi-recently move house? It may be that account number is an old one which has credit still on there that needs to be returned.
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Old 26-03-2015, 13:10   #5
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Re: scam warning

weird because sky told me to ignore it , it wasnt genuine, maybe one department isnt talking to another dunno.
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Old 26-03-2015, 13:21   #6
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Re: scam warning

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Originally Posted by lightboy View Post
weird because sky told me to ignore it , it wasnt genuine, maybe one department isnt talking to another dunno.
Haha, possibly they were trying not to give you money you were actually entitled to!

Either way, that letter is honestly either genuine, or a mistake, but it certainly isn't a scam.
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Old 26-03-2015, 13:31   #7
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Re: scam warning

After much hassle sky have now confirmed it is a genuine letter but they still have no record of me needing a refund. hmm.
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Old 26-03-2015, 13:57   #8
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Re: scam warning

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Originally Posted by lightboy View Post
After much hassle sky have now confirmed it is a genuine letter but they still have no record of me needing a refund. hmm.
Good luck getting Sky to give you money back that they clearly don't want to give you it seems.
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Old 26-03-2015, 15:24   #9
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Re: scam warning

Quote:
Originally Posted by GrimUpNorth View Post
We got a similar letter a few weeks back saying they owed us just less than £10 which was about the amount we were in credit when we left Sky many years ago. At the time we decided to leave it as it was a pretty traumatic experience trying to cancel.

Anyway, I rang the number and it was an automated system the only info they wanted was the ref no from the letter and within a few days a cheque arrived.

So I would say it's pretty genuine.

Edit

Bit more info here.

Cheers

Grim
We did exactly the same , it was an old account we had years ago , we called the automated number and received a cheque for the amount on the letter about 10 days after.
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Old 28-03-2015, 21:22   #10
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Re: scam warning

http://www.moneysavingexpert.com/new...e-for-a-refund
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