Superhub : 60mb big problem

It's never been that bad before though. I'm wondering if they're still "upgrading". I hope so because I'm not sure I'll keep my cool if I have to speak to yet another clueless CSR

[thenry]

don't bother with cable support they haven't got the info or ability to look into how far along upgrades are. We're at an early-mid stage of upgrades. things should look a bit better by the end of the week

Cheers. I'll go and make a fresh pot of coffee whilst I wait for the next page to load

[thenry]

I know upgrades are taking place but if its that bad get intouch with the CEO,

neil.berkett@virginmedia.co.uk

write up an email including your contact details and you'll be contacted by someone high up at VM. they should be able to look into it and may be know or ask how far the upgrades are in Crawley

I'll do that, thanks thenry. It's becoming rather more than frustrating.

[qasdfdsaq]

Originally Posted by thenry

various other areas have had the same treatment qas. doubt they've got the time to be sending out letters and pinning down actual times/dates.

Other ISPs manage it just fine... In fact some even manage it without any downtime at all.

[bayonet]

I've been on 60meg for a couple of weeks now and apart from one night when it dropped to 0.8 of a meg it's been pretty stable........until tonight at about 7.30ish was online saw the superhub reboot came back online and lo and behold I'm only getting 30meg wired or wireless.

Checked the settings no change in the config file called support and was told I needed a tech out. Not been downloading so it's not a capping issue no area faults I told the agent I'll leave it as it will probably correct itself by the morning. It's Swansea area which is pretty stable normally

http://www.thinkbroadband.com/speedt...8961605060.png

---------- Post added at 02:22 ---------- Previous post was at 02:20 ----------

[bayonet]

And guess what I'm back up to 60 meg this morning

Last night


This morning


The times are an hour behind, this morning's test was done about 5 minutes ago.

[2old4this]

guys since upgrade to superhub this first time we trying to connect to Wifi BB & iphone ok but its the laptops that are the issues troubleshoot is saying we mite be quite way from router password incorrect ect please help kids need homework doing Thanks

[thenry]

if youve got your own router put the SuperHub into modem mode and link your router

[2old4this]

sorry only got SuperHub tried WEP & WPA Auto channel 11 manual setting still not connecting

---------- Post added at 23:35 ---------- Previous post was at 22:37 ----------

All sorted now regarding wifi Thanks

[bayonet]

I run the BT speedtest this morning and last night seems to be more reliable than speedtest.net shows just over 60 meg on both runs. Thinkbroadband test confirms the BT results.

I'm still waiting for a sensible answer to my e-mail to Mr Berkett. 'Sorry but Neil isn't available' is not what I would call a satisfactory reply. Not even the promised phone call that is now 48 hours overdue. Really really not impressed.

And now this.

It's 2.07am and
http://www.speedtest.net/result/1940091895.png

---------- Post added at 03:40 ---------- Previous post was at 02:08 ----------

And now,


---------- Post added at 04:01 ---------- Previous post was at 03:40 ----------

Connection

------------------------------------------------------------------------
*Startup Procedure*
*Procedure* *Status* *Comment*
Acquire Downstream Channel 307000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+

------------------------------------------------------------------------
*Downstream Channels*
*Lock Status* *Modulation* *Channel ID*** *Max Raw Bit Rate***
*Frequency* *Power* *SNR* *Docsis/EuroDocsis locked*
Locked QAM256 30 55616000 Kbits/sec 307000000 Hz 8.0 dBmV 43.2 dB Hybrid
Locked QAM256 27 55616000 Kbits/sec 283000000 Hz 8.8 dBmV 44.2 dB Hybrid
Locked QAM256 28 55616000 Kbits/sec 291000000 Hz 8.7 dBmV 43.9 dB Hybrid
Locked QAM256 29 55616000 Kbits/sec 299000000 Hz 8.5 dBmV 43.5 dB Hybrid
Locked QAM256 31 55616000 Kbits/sec 315000000 Hz 9.4 dBmV 43.9 dB Hybrid
Locked QAM256 32 55616000 Kbits/sec 323000000 Hz 9.4 dBmV 44.1 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown

------------------------------------------------------------------------
*Upstream Channels*
*Lock Status* *Modulation* *Channel ID*** *Max Raw Bit Rate***
*Frequency* *Power*
Locked ATDMA 7 20480 Kbits/sec 35800000 Hz 44.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV

------------------------------------------------------------------------
*Primary Downstream Service Flow*
Downstream(0)
SFID 6288
Max Traffic Rate 66000000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps

------------------------------------------------------------------------
*Primary Upstream Service Flow*
Upstream(0)
SFID 6287
Max Traffic Rate 3072000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

------------------------------------------------------------------------
*Current System Time:*Wed May 09 02:58:30 2012