Customer service gave me ultimatum.
13-08-2011, 22:53
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#16
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Permanently Banned
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Re: Customer service gave me ultimatum.
The CEO email address is easily found in the public domain with many others in this LINK but I have posted it below anyway.
neil.berkett@virginmedia.co.uk
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13-08-2011, 23:07
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#17
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Inactive
Join Date: Aug 2008
Location: Liverpool
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Posts: 8,384
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Re: Customer service gave me ultimatum.
Quote:
Originally Posted by danielf
Do the team still have their line into VM? This sounds like one of those occasions where a little nudge seems appropriate?
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The OP says the CEO's office are involved, so it's as high as you can go. 
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16-08-2011, 19:25
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#18
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Inactive
Join Date: Aug 2011
Posts: 6
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Re: Customer service gave me ultimatum.
Hi Just wanted to give an update. The engineers came and installed everything, and it looks pretty nice however I'm not sure if it's teething problem but my internet is less then 1 meg. So slow I can barely navigate from one window to the next.
Here is the speedtest.
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16-08-2011, 19:27
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#19
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Customer service gave me ultimatum.
same here, try paris,
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16-08-2011, 20:01
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#20
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Inactive
Join Date: Aug 2011
Posts: 6
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Re: Customer service gave me ultimatum.
Quote:
Originally Posted by jb66
same here, try paris,
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Sorry I don't follow. 
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16-08-2011, 20:30
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#21
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
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Re: Customer service gave me ultimatum.
Quote:
Originally Posted by Blarix
Sorry I don't follow. |
I think jb66 means .....On speedtest.net use the Paris Server rather than the Newbury one that you used in the last speedtest result you posted. I don't know why though 
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16-08-2011, 20:31
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#22
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Customer service gave me ultimatum.
because i have same issue, but paris for some reason is fine
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17-08-2011, 09:18
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#23
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cf.mega poster
Join Date: Oct 2009
Posts: 2,065
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Re: Customer service gave me ultimatum.
This simply shows how inaccurate such speedtest sites are.
There's more to good internet performance than your connection to an ISP.
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17-08-2011, 11:36
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#24
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Cable Guru
Join Date: Jun 2004
Location: Scotland
Age: 41
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
Posts: 1,049
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Re: Customer service gave me ultimatum.
Paris will provide a better result than Newbury due to the peering links between London-Paris being of a much higher capacity than London-Newbridge.
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All comments are my own opinion and not a direct expression of LG/VM.
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