General Moving home, question about install

zantarous · 03-01-2024, 12:32

I will be moving soon and will arrange to have VM installed at my new home.

I have a question about installs, is it possible to have the Cable tv box and the modem installed in two different locations?

The reason I ask is I am having ethernet cables installed in a few rooms and having all the cables go back to the spare bedroom that will become my office. So I want the TV box in the living room and the modem in the bedroom where it will connect to a router, then a switch that will essentially feed the other outlets.

Is that a possibility or a no no for the installer?

**Paul** · 03-01-2024, 13:53

When I had VM TV I had separate cables for TV and Modem, as they were in different locations, all done by the installer.

zantarous · 03-01-2024, 17:08

Thank you, sounds like it is possible then.

Sephiroth · 05-01-2024, 15:18

I'll elaborate on that. Assuming that your installation will use coax cable (as distinct from fibre), there will be a wall box on the outside of your house. Inside that wall box will be the incoming coax cable and a splitter.

As Paul says, the installer will run coax to wherever you want.

That means all you need to do is choose what to locate where and ensure that your structured Ethernet cable covers it all.

demoulous · 05-01-2024, 16:19

We have our cable TV box in the living room and the cable modem upstairs in the spare bedroom, so yeah its not a problem for them.

Skie · 07-01-2024, 13:37

The newer V6 TV boxes do also need a way to connect to your broadband, so your TV location will need a lan connection available (or decent wifi).

zantarous · 08-01-2024, 09:46

The only reason I have TV is everytime I try to cancel it, they give me a price that includes it for like £5. I only ever use it for watching the World Cup or the Euros.

There will be LAN ports in the area by the TV, and if WIFI is iffy downstairs then I will add an access point.

Sephiroth · 08-01-2024, 11:53

Quote:

Originally Posted by zantarous

The only reason I have TV is everytime I try to cancel it, they give me a price that includes it for like £5. I only ever use it for watching the World Cup or the Euros.

There will be LAN ports in the area by the TV, and if WIFI is iffy downstairs then I will add an access point.

You seem to know what you're doing.

zantarous · 08-01-2024, 14:55

Quote:

Originally Posted by Sephiroth

You seem to know what you're doing.

Somedays I really wonder if I do

Another question, do virgin allow you to have services in two locations for a short time as I don't have a moving date as I am having work done at the house and once I get that date it will be a week, maybe two at the max. I am kind of worried that might not be enough notice for Virgin to do a new install as there is current no Virgin installation there.

How complicated is wiring up a property that has never had virgin before. The house itself is not a new build so I hope there is no issue to pulling a cable or capacity.

And how do I know if the area is FTTH or hybrid coaxial?

spiderplant · 08-01-2024, 15:27

It's hard to predict how much pre-installation work will be needed. Best to give as much advance notice as you can.

PM me the postcode and I'll check what type of network it is.

zantarous · 08-01-2024, 16:27

Quote:

Originally Posted by spiderplant

It's hard to predict how much pre-installation work will be needed. Best to give as much advance notice as you can.

PM me the postcode and I'll check what type of network it is.

Thanks PM sent.

zantarous · 09-01-2024, 11:21

On the off chance I contacted Virgin via chats and looks like they can do pre work prior to my move date. Now just need to be contacted by then to arrange a date.

zantarous · 19-01-2024, 16:09

Does anyone know how robust the orders process is at VM? I booked my install for 5th Feb and they pay week arranged to move it to an earlier date

As the property doesn't have VM already there was going to be some preprep work the day before. I am really hoping that changing the date this gets flagged somewhere and the installer doesn't turn up on the day and sat sorry can't do the install.

zantarous · 26-01-2024, 10:41

Just had a call from VM to say they had to put my install on hold due to blockage in the ducts and need permission from the local council to resolve the issue.

As there is bugger all mobile signal, or at least not a very good one I need to look at getting a 30 day rolling contract with an open reach provider. Googling seems to suggest this is a thing but when I go to the providers page it always seems to be a 12 month term.

Does anyone know if such a thing exists?

Edit: looks like Now have a no contract option.

Has anyone had to deal with VM getting permission from the local council, sounds like this could be months?

Edit 2:

Ah just thought any open reach connection is going to require a phone line and that will probably be a 12 month contract.

Edward27 · 17-02-2024, 20:06

Quote:

Originally Posted by zantarous

Just had a call from VM to say they had to put my install on hold due to blockage in the ducts and need permission from the local council to resolve the issue.

As there is bugger all mobile signal, or at least not a very good one I need to look at getting a 30 day rolling contract with an open reach provider. Googling seems to suggest this is a thing but when I go to the providers page it always seems to be a 12 month term.

Does anyone know if such a thing exists?

Edit: looks like Now have a no contract option.

Has anyone had to deal with VM getting permission from the local council, sounds like this could be months?

Edit 2:

Ah just thought any open reach connection is going to require a phone line and that will probably be a 12 month contract.

OMG yes, you got it right, when I was in the same situation it took FOREVER for them to get approved for that permit ught, still worth the wait I'd say