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All hub3 users affected by confirmed latency issue
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Old 04-12-2016, 21:15   #16
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Re: All hub3 users affected by confirmed latency issue

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Originally Posted by nefu View Post
It's Virgins fault because this latency showed up in the trials, but they went ahead and issued the faulty kit anyway.
The equipment isn't faulty, it's software that isn't correct. Read the article and you will see Intel are rolling out fix.
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Old 05-12-2016, 00:03   #17
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Question Re: All hub3 users affected by confirmed latency issue

Seeing inconsistent latencies with a Hub 3 here, on 12 down 2 up (16 QAM).

CMTS:

google.co.uk:


The big spikes to the CMTS every ~15 minutes may be a separate problem as they don't affect traffic to further away hosts. Not sure what would be causing that. If it matters the CMTS mac vendor is RiverDelta Networks.
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Old 05-12-2016, 22:49   #18
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Re: All hub3 users affected by confirmed latency issue

I have the Hitron from Virgin Media business, which reportedly uses the same Intel chipset as the Hub3, so suffers the same latency problem, yet the TBB graph appears cleaner:-

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Old 07-12-2016, 17:08   #19
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Re: All hub3 users affected by confirmed latency issue

So guys, is this why my pings from my PC <> cat5 cable <> Hub 3.0 are 4-5ms?
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Old 08-12-2016, 18:17   #20
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Re: All hub3 users affected by confirmed latency issue

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Originally Posted by 2pence View Post
So guys, is this why my pings from my PC <> cat5 cable <> Hub 3.0 are 4-5ms?
In a word, yes

---------- Post added at 17:17 ---------- Previous post was at 17:15 ----------

Quote:
Originally Posted by ccarmock View Post
I have the Hitron from Virgin Media business, which reportedly uses the same Intel chipset as the Hub3, so suffers the same latency problem, yet the TBB graph appears cleaner:-

I think possibly the more bonded channels your modem is locked on to, the worse it is. I am on 20 down / 4 up. My BQM looks much noisier than your chart. How many are you on?
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Old 08-12-2016, 20:22   #21
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Re: All hub3 users affected by confirmed latency issue

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Originally Posted by sollp View Post
The equipment isn't faulty, it's software that isn't correct. Read the article and you will see Intel are rolling out fix.
I think you should. Yes it is faulty because if it's not working as the way it should. That's why Intel is rolling out a fix.
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Old 09-12-2016, 16:49   #22
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Re: All hub3 users affected by confirmed latency issue

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Originally Posted by The PIT View Post
I think you should. Yes it is faulty because if it's not working as the way it should. That's why Intel is rolling out a fix.
No its a software issue, not faulty equipment. Quite a difference if the equipment is FAULTY then it would need replacing. As most electrical goods that run off a CPU would need replacing every time a software upgrade is needed.
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Old 09-12-2016, 20:19   #23
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Re: All hub3 users affected by confirmed latency issue

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Originally Posted by 2pence View Post
So guys, is this why my pings from my PC <> cat5 cable <> Hub 3.0 are 4-5ms?
I have to admit I never even thought to look at ping times on what is effectively my local network and yes, like you I have between 4ms and 7ms for 192.168.100.1 which is poor to say the least. Seems this issue causes issues on both sides of the network.
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Old 09-12-2016, 23:36   #24
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Re: All hub3 users affected by confirmed latency issue

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Originally Posted by Bambamboyo View Post
In a word, yes

---------- Post added at 17:17 ---------- Previous post was at 17:15 ----------



I think possibly the more bonded channels your modem is locked on to, the worse it is. I am on 20 down / 4 up. My BQM looks much noisier than your chart. How many are you on?

You could be right - I am still on 12 downstream channels and 2 up
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Old 13-12-2016, 16:15   #25
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Re: All hub3 users affected by confirmed latency issue

I just signed up for VM Vivid 200 Gamer broadband and now I'm worried about the ping based on this article. I do a lot of streaming to Twitch TV and I specifically chose that package because it doesn't have any upload traffic management. So yeah online gaming and streaming are really important to me.

I actually cancelled VM about 3 months ago to switch to Sky Broadband and the experience has been dreadful. I never had any problems with VM broadband but as soon as I switched to Sky I had constant disconnects and I never got the speed I was advertised. So I signed back up with VM and I'm having it installed on Thursday. I just really need a stable internet connection. So fingers crossed this isn't going to cause me any problems.
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Old 13-12-2016, 17:10   #26
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Re: All hub3 users affected by confirmed latency issue

Quote:
Originally Posted by Cromulent View Post
I just signed up for VM Vivid 200 Gamer broadband and now I'm worried about the ping based on this article. I do a lot of streaming to Twitch TV and I specifically chose that package because it doesn't have any upload traffic management. So yeah online gaming and streaming are really important to me.

I actually cancelled VM about 3 months ago to switch to Sky Broadband and the experience has been dreadful. I never had any problems with VM broadband but as soon as I switched to Sky I had constant disconnects and I never got the speed I was advertised. So I signed back up with VM and I'm having it installed on Thursday. I just really need a stable internet connection. So fingers crossed this isn't going to cause me any problems.
Ping won't affect your upload speed to Twitch, it might however cause issues with games themselves if the ping is too high.
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Old 13-12-2016, 18:14   #27
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Re: All hub3 users affected by confirmed latency issue

hardware wise, is there any difference between the black hub 3s and the white ones? aside from different coloured casing?
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Old 13-12-2016, 22:01   #28
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Re: All hub3 users affected by confirmed latency issue

They've just issued out a new superhub for me in preparation for increased speeds as im on superhub 1 at the moment.

Is superhub 3 the one with all the issues? Should i not install it for a few months then...?
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Old 13-12-2016, 22:41   #29
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Re: All hub3 users affected by confirmed latency issue

No more issues than the SH1 has.
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Old 13-12-2016, 23:07   #30
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Re: All hub3 users affected by confirmed latency issue

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No more issues than the SH1 has.
ah i see! had mine for years so might be a nice change...
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