My blood is boiling - Page 2

Peter_ · 27-03-2011, 10:42

Quote:

Originally Posted by anandaC

@ Digital Fanatic - So what you are saying is that even if I asked for it to be done on my next minute allowance I should not have expected it as its not your practise? I did it on that day because thats when I realised I had so many minutes and it was a waste to continue paying an extra £10 a month. And funny enough, its not the first time I have had incorrect information from Virgin or where the advisor I spoke to didn't give me the correct information. And yes I did post on the community forum to, and will do it on alot of other forums and even the newspapers if I have to where other consumers get ripped off. I am not talking of a few pounds here, to me its alot of money!

They should have rather looked at me as a loyal customer and given me the credit in good faith as I spend hundreds of pounds on their services and paid for those minutes upfront. Anyway, I will get this sorted out if its the last thing I do!

Why not send an email to the CEO's Office via the following email address : neil.berkett@virginmedia.co.uk and put in as much information as possible and ensure that it is a clear and concise as possible and remain calm.

The email address is freely available in the public domain so do not worry about sending an email.

Then you can let us know how you got on.

anandaC · 27-03-2011, 10:57

Thanks Masque, I appreciate your help.

Digital Fanatic · 27-03-2011, 12:19

Quote:

Originally Posted by anandaC

@ Digital Fanatic - So what you are saying is that even if I asked for it to be done on my next minute allowance I should not have expected it as its not your practise? I did it on that day because thats when I realised I had so many minutes and it was a waste to continue paying an extra £10 a month. And funny enough, its not the first time I have had incorrect information from Virgin or where the advisor I spoke to didn't give me the correct information. And yes I did post on the community forum to, and will do it on alot of other forums and even the newspapers if I have to where other consumers get ripped off. I am not talking of a few pounds here, to me its alot of money!

They should have rather looked at me as a loyal customer and given me the credit in good faith as I spend hundreds of pounds on their services and paid for those minutes upfront. Anyway, I will get this sorted out if its the last thing I do!

I'm not going to go over this again as it's already been said. I think you should admit your mistake here too though.

Good luck and I hope you get the resolution you are looking for.

27-03-2011, 18:41

Stick to you guns these big company's think they can rip of customers and getaway with it i had problems with virgin they promised me one thing but when i received my bill i was being billed wrong they basically called me a liar and to prove it which i did it gave me a lot of hassle and stress which virgin caused when their was no need for it they were in the wrong it took me about 4 months but finally i won i got what i was promised originally
its not the way to treat customers after being with sky 19 years and deciding to try virgin
their seems to be a lot of Fan boys on this site that wont say a bad thing about virgin

BenJSmyth · 28-03-2011, 13:28

If they agreed that the change wouldn't take affect until the point you asked for, but have changed it beforehand then you will have a case. There is no harm in contacting VM or going through their complaints procedure or emailing Neil Berkett.

There are a lot of very experienced, and incredibly helpful, staff members on here that do there very best to help people with their problems. And not because they have to, but because they want to. I understand your frustration about your situation (I had a similar thing with Tiscali, fought it and won) but the staff members on here do help. Without their valuable input this forum wouldn't be the same.

Peter_ · 28-03-2011, 19:52

Quote:

Originally Posted by anandaC

Thanks Masque, I appreciate your help.

Please remember to post back about what happens.

anandaC · 30-03-2011, 10:42

Hi everyone, thanks for everyone that gave valid and up to date info. I got a call from Virgin yesterday (a very nice gentleman) and everything is sorted out now. They are refunding me the full amount. Might have restored my faith in virgin a bit, but also showed me to never just listen to the customer service advisors but to take it further if I am not satisfied.

Peter_ · 30-03-2011, 11:06

Quote:

Originally Posted by anandaC

Hi everyone, thanks for everyone that gave valid and up to date info. I got a call from Virgin yesterday (a very nice gentleman) and everything is sorted out now. They are refunding me the full amount. Might have restored my faith in virgin a bit, but also showed me to never just listen to the customer service advisors but to take it further if I am not satisfied.

Did you actually email them or was it because of prior phonecalls.

Martyn · 04-04-2011, 09:26

when ever im not "happy" with the CS, i always email head office, unsure why.. but it always gets resolved. very annoying.

I've got another 1, £10 credit was added to my invoice this month, yet they still take full amount.. this was for a weeks downtime of internet..

BenMcr · 04-04-2011, 10:54

Quote:

Originally Posted by Martyn

I've got another 1, £10 credit was added to my invoice this month, yet they still take full amount.. this was for a weeks downtime of internet..

That is normally how it works. Any credits apply to the bill after they are added to the account.