Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Virgin Media M TV Package

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media TV Service

Tivo Account HELP
Reply
 
Thread Tools
Old 19-09-2011, 17:41   #1
Xan
Inactive
 
Join Date: Nov 2006
Posts: 332
Xan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the rough
Tivo Account HELP

I have 2 Tivo boxs should i be paying £3 (TiVo Service) a month for each?

I have phoned VM up and the person said no just one £3 per account.

just looked at my bill again And VM have charged me Twice £3 Phoned VM and now they say £3 per tivo box.

Anyone that work for VM tell me? per account or per box.

Thanks
Xan is offline   Reply With Quote
Advertisement
Old 19-09-2011, 17:43   #2
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Tivo Account HELP

Per Account
__________________
I work for Virgin Media but all views are my own.
BenMcr is offline   Reply With Quote
Old 19-09-2011, 17:43   #3
Stephen
Bah Humbug!!
 
Stephen's Avatar
 
Join Date: Feb 2004
Location: Glasgow
Age: 42
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,759
Stephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny star
Stephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny star
Re: Tivo Account HELP

It is £3 per account for TiVo.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
Stephen is offline   Reply With Quote
Old 19-09-2011, 17:48   #4
denphone
Still alive and fighting
 
denphone's Avatar
 
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,296
denphone has a golden auradenphone has a golden aura
denphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden auradenphone has a golden aura
Re: Tivo Account HELP

So why is my bill got 2 £3 Tivo monthlys fees on it Stephen and l have gone through my bill with a fine tooth comb and there is no discount for any one of my boxes.
__________________
“The only lesson you can learn from history is that it repeats itself”
denphone is offline   Reply With Quote
Old 19-09-2011, 17:55   #5
Xan
Inactive
 
Join Date: Nov 2006
Posts: 332
Xan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the rough
Re: Tivo Account HELP

how do i get my money back?as one says no and the other says yes.
Xan is offline   Reply With Quote
Old 19-09-2011, 18:04   #6
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Tivo Account HELP

Ask for the call to be escalated and till it's resolved
__________________
I work for Virgin Media but all views are my own.
BenMcr is offline   Reply With Quote
Old 19-09-2011, 18:36   #7
Xan
Inactive
 
Join Date: Nov 2006
Posts: 332
Xan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the rough
Re: Tivo Account HELP

Phoned retetions escalated call sent me email

Hi there

Prior to our previous conversation which was escalated to ********

This is to confirm Tivo is £3.00 per box not per account.

Regards

**********

Customer Relations Agent Teeside
Xan is offline   Reply With Quote
Old 19-09-2011, 18:43   #8
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Tivo Account HELP

Try contacting the Facebook/Twitter team. They should be able to sort this out for you
__________________
I work for Virgin Media but all views are my own.
BenMcr is offline   Reply With Quote
Old 19-09-2011, 18:56   #9
Stephen
Bah Humbug!!
 
Stephen's Avatar
 
Join Date: Feb 2004
Location: Glasgow
Age: 42
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,759
Stephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny star
Stephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny starStephen has a nice shiny star
Re: Tivo Account HELP

www.twitter.com/virginmedia I think for the twitter page.

Its deffo 1 charge per Acc.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
Stephen is offline   Reply With Quote
Old 19-09-2011, 19:19   #10
Xan
Inactive
 
Join Date: Nov 2006
Posts: 332
Xan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the rough
Re: Tivo Account HELP

could get this on watchdog

---------- Post added at 18:12 ---------- Previous post was at 18:07 ----------

Thanks Stephen

---------- Post added at 18:19 ---------- Previous post was at 18:12 ----------

how can i be sure you guys are right ?
Xan is offline   Reply With Quote
Old 19-09-2011, 19:20   #11
muppetman11
cf.mega poster
 
Join Date: Mar 2010
Posts: 12,313
muppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny stars
muppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny stars
Re: Tivo Account HELP

Quote:
Originally Posted by Xan View Post
could get this on watchdog

---------- Post added at 18:12 ---------- Previous post was at 18:07 ----------

Thanks Stephen

---------- Post added at 18:19 ---------- Previous post was at 18:12 ----------

how can i be sure you guys are right ?
Check your pm
muppetman11 is offline   Reply With Quote
Old 19-09-2011, 19:33   #12
Xan
Inactive
 
Join Date: Nov 2006
Posts: 332
Xan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the roughXan is a jewel in the rough
Re: Tivo Account HELP

Thanks Muppetman
Xan is offline   Reply With Quote
Old 19-09-2011, 19:34   #13
muppetman11
cf.mega poster
 
Join Date: Mar 2010
Posts: 12,313
muppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny stars
muppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny starsmuppetman11 has a pair of shiny stars
Re: Tivo Account HELP

Quote:
Originally Posted by Xan View Post
Thanks Muppetman
No probs mate.
muppetman11 is offline   Reply With Quote
Old 19-09-2011, 22:11   #14
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Tivo Account HELP

Quote:
Originally Posted by Stephen View Post
www.twitter.com/virginmedia I think for the twitter page.

Its deffo 1 charge per Acc.
www.facebook.com/virginmedia is the Facebook one as well
__________________
I work for Virgin Media but all views are my own.
BenMcr is offline   Reply With Quote
Old 19-09-2011, 22:17   #15
zantarous
www.magicorptech.blogspot
 
Join Date: Oct 2005
Location: West London
Services: V.I.P
Posts: 1,271
zantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful onezantarous is the helpful one
Re: Tivo Account HELP

If it's one account why would the billing system allow more the one charge to be added?
zantarous is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 00:09.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.