19-09-2011, 17:41
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#1
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Inactive
Join Date: Nov 2006
Posts: 332
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Tivo Account HELP
I have 2 Tivo boxs should i be paying £3 (TiVo Service) a month for each?
I have phoned VM up and the person said no just one £3 per account.
just looked at my bill again And VM have charged me Twice £3 Phoned VM and now they say £3 per tivo box.
Anyone that work for VM tell me? per account or per box.
Thanks
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19-09-2011, 17:43
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#2
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Tivo Account HELP
Per Account
__________________
I work for Virgin Media but all views are my own.
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19-09-2011, 17:43
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#3
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 42
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,759
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Re: Tivo Account HELP
It is £3 per account for TiVo.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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19-09-2011, 17:48
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#4
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,296
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Re: Tivo Account HELP
So why is my bill got 2 £3 Tivo monthlys fees on it Stephen and l have gone through my bill with a fine tooth comb and there is no discount for any one of my boxes.
__________________
“The only lesson you can learn from history is that it repeats itself”
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19-09-2011, 17:55
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#5
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Inactive
Join Date: Nov 2006
Posts: 332
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Re: Tivo Account HELP
how do i get my money back?as one says no and the other says yes.
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19-09-2011, 18:04
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#6
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Tivo Account HELP
Ask for the call to be escalated and till it's resolved
__________________
I work for Virgin Media but all views are my own.
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19-09-2011, 18:36
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#7
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Inactive
Join Date: Nov 2006
Posts: 332
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Re: Tivo Account HELP
Phoned retetions escalated call sent me email
Hi there
Prior to our previous conversation which was escalated to ********
This is to confirm Tivo is £3.00 per box not per account.
Regards
**********
Customer Relations Agent Teeside
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19-09-2011, 18:43
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#8
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Tivo Account HELP
Try contacting the Facebook/Twitter team. They should be able to sort this out for you
__________________
I work for Virgin Media but all views are my own.
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19-09-2011, 18:56
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#9
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 42
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,759
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Re: Tivo Account HELP
www.twitter.com/virginmedia I think for the twitter page.
Its deffo 1 charge per Acc.
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AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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19-09-2011, 19:19
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#10
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Inactive
Join Date: Nov 2006
Posts: 332
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Re: Tivo Account HELP
could get this on watchdog
---------- Post added at 18:12 ---------- Previous post was at 18:07 ----------
Thanks Stephen
---------- Post added at 18:19 ---------- Previous post was at 18:12 ----------
how can i be sure you guys are right ?
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19-09-2011, 19:20
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#11
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: Tivo Account HELP
Quote:
Originally Posted by Xan
could get this on watchdog
---------- Post added at 18:12 ---------- Previous post was at 18:07 ----------
Thanks Stephen
---------- Post added at 18:19 ---------- Previous post was at 18:12 ----------
how can i be sure you guys are right ?
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Check your pm
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19-09-2011, 19:33
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#12
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Inactive
Join Date: Nov 2006
Posts: 332
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Re: Tivo Account HELP
Thanks Muppetman
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19-09-2011, 19:34
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#13
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: Tivo Account HELP
Quote:
Originally Posted by Xan
Thanks Muppetman
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No probs mate.
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19-09-2011, 22:11
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#14
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Tivo Account HELP
Quote:
Originally Posted by Stephen
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www.facebook.com/virginmedia is the Facebook one as well
__________________
I work for Virgin Media but all views are my own.
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19-09-2011, 22:17
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#15
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www.magicorptech.blogspot
Join Date: Oct 2005
Location: West London
Services: V.I.P
Posts: 1,271
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Re: Tivo Account HELP
If it's one account why would the billing system allow more the one charge to be added?
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