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On the VM website under "My Offers" I was offered the 60mb upgrade FROM £5.00 per month! It also mentioned that this was a "guide price ONLY" and that once selected, an email would be sent letting me know the EXACT monthly increase! I received an email but there was NO mention of cost! The SH will be delivered sometime today but I will not perform the upgrade until I am sure of the extra cost per month! I have phoned 150 several times over the last few days but lose the will to live after over 20 mins on hold! I have also emailed them but they refuse to send account info via email! I DON"T want account information just the monthly cost increase!
On the VM website under "My Offers" I was offered the 60mb upgrade FROM £5.00 per month! It also mentioned that this was a "guide price ONLY" and that once selected, an email would be sent letting me know the EXACT monthly increase! I received an email but there was NO mention of cost! The SH will be delivered sometime today but I will not perform the upgrade until I am sure of the extra cost per month! I have phoned 150 several times over the last few days but lose the will to live after over 20 mins on hold! I have also emailed them but they refuse to send account info via email! I DON"T want account information just the monthly cost increase!
That is account information as it specific to your account.
I just looked at my offers and it says I can have 30mb for £3-05 extra a month. I think to myself I ll go for that.... and on the next page they want £50 to install a superhub!!
They don't install it, they just send one. You don't need a superhub for 30Mb. Ring them up and tell them you're happy with your modem and all you want is the config file. No installation fee.
Services: Virgin Media 60MB XL Broadband, XL TV with TiVo, XL phone.
Posts: 44
Re: Cost per month 60mb upgrade?
Quote:
Originally Posted by kandinsky
and on the next page they want £50 to install a superhub!!
Try asking them for a quick start install. They'll post it to you and it will then cost £20 instead of £50. Moan about it over the phone politely and they may reduce it further to £10 if your lucky (I know someone who did this the other week).