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White adapter plug
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Old 23-08-2017, 22:02   #1
Jaymes37
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White adapter plug

Hi guys.

I am doing a self install on virgin tomorrow. I have located the white box where the cable that goes into the hub is but there is also another cable coming out the box that has a plug on the end of it? Never seen this before any clue what it's for?

Thanks.

James
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Old 23-08-2017, 22:41   #2
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Re: White adapter plug

Can you post a photo?

ps. Welcome to the forum!
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Old 23-08-2017, 22:58   #3
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Re: White adapter plug

It won't let me. It looks like a white 5 volt charger plug but the cable comes straight out the white box. Says virgin media on it.
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Old 23-08-2017, 23:39   #4
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Re: White adapter plug

Was it left by a previous occupier? I suspect it's the cable they used to connect to their modem and you can replace it with the new one you've been sent.

But I'd still like to see the "plug". Can you post a photo somewhere else, and a link on here maybe?
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Old 23-08-2017, 23:58   #5
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Re: White adapter plug

Sounds like it could be a HDU power supply...
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Old 24-08-2017, 00:05   #6
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Re: White adapter plug

I have been told that it is a power supply so there is no need for a green box on the street but the plug needs to always be in for the router to work. I will try to link a pic
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Old 24-08-2017, 00:09   #7
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Re: White adapter plug

If you're in a FTTP area I could be the power supply for the unit outside (forget what is called) but its most likely a HDU which is a splitter that has no loss, but needs power
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Old 24-08-2017, 00:14   #8
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Re: White adapter plug

It is definitely a power supply for the unit outside just never needed one in my last house so seemed strange that it needed power
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Old 24-08-2017, 00:20   #9
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Re: White adapter plug

Not something like this is it?
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Old 24-08-2017, 00:23   #10
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Re: White adapter plug

No it literally looks like a mobile phone charger connected to the white box
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Old 24-08-2017, 00:43   #11
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Re: White adapter plug

Quote:
Originally Posted by vm_tech View Post
If you're in a FTTP area I could be the power supply for the unit outside (forget what is called) but its most likely a HDU which is a splitter that has no loss, but needs power
I think it's called an ONT (Optical Network Terminal)
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Old 24-08-2017, 00:47   #12
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Re: White adapter plug


If this works this is what it looks like

---------- Post added at 23:47 ---------- Previous post was at 23:46 ----------

https://m.imgur.com/a/8tSl1

Link above
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Old 24-08-2017, 00:49   #13
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Re: White adapter plug

Yup, that's an ONT power supply.

You can tell that's what it is as it's connected to coax.

An HDU has a normal power connector.

So you'll need to leave it connected and plugged in.
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Old 24-08-2017, 00:52   #14
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Re: White adapter plug

Why is it needed as never used it before? Not an issue just wondering
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Old 24-08-2017, 00:58   #15
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Re: White adapter plug

I think I replied to this on the thread you created on the Community Forum

Normally there is a big Fibre to coax converter somewhere on a road that connects to multiple addresses. You can tell what they are as they're much bigger and make a noise as they have fans and other power to them.

From that point it's then coax to your home.

With the newer FTTP area installs, the fibre is installed all the way to an address, and then each home has a converter. But these then need their own power supply.
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