You are here: Home | Forum | Annoying Call every night
You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,114
Thanks to Lady on faults in India
I had Voicemail Plus but it was a night mare finding the pin code that Virgin Media had created and put on the voicemail without telling me what is was, I was passed round 4 agents on a 40 minute call.
Finally sorted out by a Very helpful lady agent on faults in India.
I do not remember her name but she went that extra mile in sorting the problem out.
I've actually had a couple of really good results and experiences from the offshore call centres recently, so I feel it's only fair to give credit where it's due.
Glad to hear it's not just me. Maybe training is getting better offshore and hopefully there will be more positive experiences in the future