Just been taking to TS. What a farce!

bliss · 15-01-2008, 21:24

I'm not the only one suffering from this problem (connection periodically dies when it used "too much") and can only be brought back online by rebooting my modem.

Anyways i took the advice of somebody here and started to post in the support newsgroup. Apparently there is a utilisation problem on my UBR and the planned maintenance is........

26th March!!!!!!

Another two months of my connection dying everyday.

MistaP · 16-01-2008, 12:12

It seems daft. I've just looked at the planned maintainence. With all the problems with oversubscribing and overloaded routers.....why are they just doing maintainence here and there - more like house keeping than upgrading the whole network structure....it needs much more effort to be put into it.

The page looks as it is a one man and a van going round maintaining some servers, here and there one a week.

Sirius · 16-01-2008, 12:18

Quote:

Originally Posted by bliss

I'm not the only one suffering from this problem (connection periodically dies when it used "too much") and can only be brought back online by rebooting my modem.

Anyways i took the advice of somebody here and started to post in the support newsgroup. Apparently there is a utilisation problem on my UBR and the planned maintenance is........

26th March!!!!!!

Another two months of my connection dying everyday.

Your lucky

It took them 5 MONTHS, CEO's complaint and a very good Senior manager to fix the oversubscription on my UBR

Keep on at them and you will end up with speeds like this.

Wed, 16 Jan 2008 12:29:16 GMT

Test 1: 1024K took 444 ms = 2306.3 KB/sec, approx 19004 Kbps, 18.56 Mbps
Test 2: 1024K took 449 ms = 2280.6 KB/sec, approx 18792 Kbps, 18.35 Mbps
Test 3: 1024K took 423 ms = 2420.8 KB/sec, approx 19947 Kbps, 19.48 Mbps
Test 4: 2048K took 1043 ms = 1963.6 KB/sec, approx 16180 Kbps, 15.8 Mbps

Overall Average Speed = approx 18481 Kbps, 18.05 Mbps

To repeat this test from the source server click here.

You must document everything. I ended up not paying the full amount because they admitted there was a problem, Never let them fob you off.

Stutz · 16-01-2008, 12:29

Can someone please give me a link to the support news group. Many thanks.

EssDee · 16-01-2008, 13:25

Quote:

Originally Posted by Stutz

Can someone please give me a link to the support news group. Many thanks.

You need to use a newsreader, e.g. Outlook Express. Setup details for VM are here

http://www.virginmedia.com/customers...setting-up.php

and the newsgroup you need is

virginmedia.support.broadband.cable.

HTH

Cheers

Stutz · 16-01-2008, 14:16

Thank you EssDee. Most appreciated.

bliss · 16-01-2008, 14:21

Quote:

Originally Posted by Sirius

Your lucky

It took them 5 MONTHS, CEO's complaint and a very good Senior manager to fix the oversubscription on my UBR

Keep on at them and you will end up with speeds like this.

Wed, 16 Jan 2008 12:29:16 GMT

Test 1: 1024K took 444 ms = 2306.3 KB/sec, approx 19004 Kbps, 18.56 Mbps
Test 2: 1024K took 449 ms = 2280.6 KB/sec, approx 18792 Kbps, 18.35 Mbps
Test 3: 1024K took 423 ms = 2420.8 KB/sec, approx 19947 Kbps, 19.48 Mbps
Test 4: 2048K took 1043 ms = 1963.6 KB/sec, approx 16180 Kbps, 15.8 Mbps

Overall Average Speed = approx 18481 Kbps, 18.05 Mbps

To repeat this test from the source server click here.

You must document everything. I ended up not paying the full amount because they admitted there was a problem, Never let them fob you off.

The thing is, my speeds are fine. I get 4mb. But my connection completely dies and i can't even log in to my modem. Reboot and it's back to normal.... for a hour or two.

Sirius · 16-01-2008, 15:27

Quote:

Originally Posted by bliss

The thing is, my speeds are fine. I get 4mb. But my connection completely dies and i can't even log in to my modem. Reboot and it's back to normal.... for a hour or two.

Mine was different then. It never lost connection, It just ran like dial up when ever anyone checked there mail within 100 miles of me

Cerberus · 16-01-2008, 16:33

Just been having a similar chat within the newsgroup and this is a reply I got:

Quote:

Wed, 16 Jan 2008 15:52:04 GMT
Test 1: 1024K took 3172 ms = 322.8 KB/sec, approx 2660 Kbps, 2.6 Mbps
Test 2: 1024K took 3110 ms = 329.3 KB/sec, approx 2713 Kbps, 2.65 Mbps
Test 3: 1024K took 3109 ms = 329.4 KB/sec, approx 2714 Kbps, 2.65 Mbps
Test 4: 2048K took 6188 ms = 331 KB/sec, approx 2727 Kbps, 2.66 Mbps

Overall Average Speed = approx 2704 Kbps, 2.64 Mbps

Hi

From the information you have provided, you have an perfect connection. The
results are showing that your download is in excess of 80% of your possible
connection speed.

--
Kind Regards
Virgin Media Technical Support

Would you find the above speeds on a up to 20mb service acceptable? Oh and pings to UK gaming servers at 80 - 140 m/s?

Has anyone got an adress or an email I can escalate this to or a newsgroup address for escalations at VM? Ta in advance.

Impz2002 · 16-01-2008, 17:30

Quote:

Originally Posted by Cerberus

Just been having a similar chat within the newsgroup and this is a reply I got

Those figures are no-where near 80% of the theoretical maximum ! maybe he thinks your on 4meg ?

Impz

Cerberus · 16-01-2008, 17:53

Quote:

Originally Posted by Impz2002

Those figures are no-where near 80% of the theoretical maximum ! maybe he thinks your on 4meg ?

Impz

Well he is stating that those are correct.

Quote:

Hi

please have see below:

**Overall Average Speed = approx 18481 Kbps - this is kilobits - not
kilobytes, 18.05 Mbps, this is megabits not megabites - you are reading
this wrong, its - 2.25 Megabytes, as I advised in my previous response,
this connection speed is working as expected.

Have a look at the link below, this will help you understand megabits &
bytes, as you appear to be getting confused with the two.

http://edoceo.com/utilitas/bandwidth-calculator

&

Quote:

Hi 20mb is the bandwidth and not the speed of your connection, this does not mean you will get 20mbps, the maximum download speed for a 20mb connection is approximately 2.3mega bytes per second, your advised your download speed was 2.64 Mbps, which would indicate a very good connection.

So he's trying to say that an "up to" 20mb connection should have a top speed of 2mb per second! Is that right or am I reading this wrong?

Shouldn't it read that an upto 20mb connection should be acheiving speeds of upto 20Mbps (Mega Bits Per Second) and not the current 1.36Mbps that I am getting?

lego007 · 16-01-2008, 18:47

Quote:

Originally Posted by bliss

I'm not the only one suffering from this problem (connection periodically dies when it used "too much") and can only be brought back online by rebooting my modem.

Anyways i took the advice of somebody here and started to post in the support newsgroup. Apparently there is a utilisation problem on my UBR and the planned maintenance is........

26th March!!!!!!

Another two months of my connection dying everyday.

Wow...you have done well, I have been moaning my balls off about the S-O-T Uber since October....and I was told there was nothing scheduled for 2008 at all..

Well done...lets hope its true.

bliss · 16-01-2008, 20:09

Just tried calling TS on 09062121111 and it rang for over two mintues with no answer.

moaningmags · 16-01-2008, 20:12

It will ring until there is a tech to answer the call.
Can't have you on hold or music playing on a premium rate number.

After approx 3 mins ringing it will cut you off.

bliss · 16-01-2008, 20:17

I should have thought about that. I left my connection dead (yea it died again at about 7:30pm) and i want to have it that way when i call. So when i tell them to ping my modem.... they aint getting a reply from it.