Amazon customer service email

[redbrasco]

Ive been an amazon customer for years and spent a fortune, had no problems until a few months back...

they took money out of the wrong account and as already said I got the run around. Now I have found that my Prime membership deliveries have changed to two days instead of next day and after sending numerous emails through their system, I have yet to get a reply.

Still get the usual we take your concerns seriously....and then nothing..this is the worse customer service I have ever come across. I used the e-mail address above in the UK, lets see what happens.

[jungledrums]

Warning to any amazon buyer who wants a Saturday delivery
My experience today has been appalling. Waited in all day for a claimed 'guaranteed delivery' of a birthday present for tomorrow.
Nothing.
Amazon's response :
wait a few more days , we'll then do all we can to help, or you can always cancel, we'll email you within 48 hours to let you know when it will be delivered.
Finally discovered that their courier, City Link, effectively shuts up shop at 1200 on a Saturday until Monday morning and is uncontactable into the bargain.
Given amazon uk cleverly avoids uk tax by being registered in Luxembourg you'd think they could afford to pay for a full time courier service
one law for the tax exiles etc., etc.,
jungledrums

Unfortunately any delivery promise is only as good as the courier hired to fulfil it. Almost all of our shopping is done online due to our remote location so we have a fairly extensive experience of all the main couriers operating in the UK. A lot depends on whether the company uses its own staff or a local independent white van man for final delivery. In my experience a WVM is more likely to just drop everything and run at the stroke of clocking off time rather than honour anything on his van that might have a guaranteed time on it, but this is by no means the rule - more than once we have had staff drivers from various companies enter "delivery attempted" on the log when we have been home all day and know for a fact they did no such thing.

Having said all that, the most consistently awful delivery company around here is City Link.

As for Amazon, you really need to judge their customer service on how they deal with your complaint now things have gone wrong. Let us know the final outcome!

[BenJSmyth]

The best way to contact Amazon in my experience, is to log into your account and go through the help pages. This then takes you to a personal contact screen where you can select the order you are referring to and either phone, email or live chat with them. I always choose phone. You then enter the number you want to be contacted on and they phone you straight away.

There's no data protection nonsense to clear as you have already initiated this through your account. They'll know exactly the order you want to talk about.

I agree with Chris regarding the delivery companies. We have terrible experience here with HDNL. Claiming they've delivered and not, delivering it to neighbours and them claiming it's been to the correct address, or leaving the parcel next to the back gate in the garden (in this case we didn't know it had been delivered and the replacement Amazon sent to us arrived before we saw the original sat by the back gate).

My experience of Amazon customer service has always been excellent. Try contacting them through your account and I'm sure you'll have better luck.