General New build with Virgin Media branded ethernet sockets - what to expect? - Page 3

pip08456 · 27-06-2017, 12:48

Quote:

Originally Posted by DJSADERS

That's the impression i got from weesteev... yes

But you would need an installer to visit and connect them up

As Stephen is the New Build Officer I think he will be having words. Work like this affects his good reputation.

Mikeferne · 27-06-2017, 12:48

Yes I would get someone back out.

DJSADERS · 27-06-2017, 12:54

Quote:

Originally Posted by pip08456

As Stephen is the New Build Officer I think he will be having words. Work like this affects his good reputation.

I'm sure he would...

I wish i had known about these modules when i worked for virgin....

Mikeferne · 27-06-2017, 13:05

Update - Just had a VM site manager round as he was looking at another house anyway. He took one look at the install and said that's not how its meant to be. They are meant to be euro modules.

He is now taking if forward for me and assured me it WILL be done correctly!

I'll keep you guys posted and thanks for your help to date.

Mike

pip08456 · 27-06-2017, 13:11

Stephen works in mysterious ways. Do update us when you can.

DJSADERS · 27-06-2017, 13:11

I just hope they don't try to recharge the installer for damages as he would have been unaware of the modules.

Mikeferne · 27-06-2017, 13:23

Hope not. If anything it will just be 4 small holes where he attached the phone and cable boxes to the wall. Bit of filler, it will be right.

pip08456 · 27-06-2017, 13:26

On a new build a touch of filler and a bit of magnolia emulsion. Simples!

Kushan · 28-06-2017, 15:53

So to update on my saga, I spoke to the new builds team today. Apparently Virgin can't service my new house because the cab nearby doesn't have power yet. They're speaking to the power company tomorrow about getting it wired up.

Still, it means I am weeks away

jb66 · 28-06-2017, 17:08

I would have installed the isolator the same way. It's not possible to do it any other way as you need an isolator

BenMcr · 28-06-2017, 17:37

Quote:

Originally Posted by jb66

I would have installed the isolator the same way. It's not possible to do it any other way as you need an isolator

There already is one. From the developers guide:

Quote:

Virgin Media Euro Module with In Line Isolator
Our branded Euro module outlet allows you to have a single fixed master Coaxial socket in a Euro module faceplate without the need for additional wall-boxes. These units are supplied by Virgin Media, please specify in advance if you require these.

jb66 · 29-06-2017, 08:38

Technicians have no way to order them. If the builder has left the wire as it is to get service to the customer this is the only option a virgin technician has

DJSADERS · 29-06-2017, 10:03

Quote:

Originally Posted by jb66

Technicians have no way to order them. If the builder has left the wire as it is to get service to the customer this is the only option a virgin technician has

It's deffo something virgin should look at, as from my experience this euro module setup is also becoming popular on refurbishments.

jb66 · 29-06-2017, 10:47

They will have to allow contractors the ability to order barrel isolators so these can be used more neatly

pip08456 · 29-06-2017, 10:57

Quote:

Originally Posted by jb66

Technicians have no way to order them. If the builder has left the wire as it is to get service to the customer this is the only option a virgin technician has

As Stephen said earlier,

Quote:

Originally Posted by weesteev

This item is normally fitted at second fix by the developer, the stock hasn't made it to site for whatever reason. I have your details Mike, will get the local team to contact you and resolve.

There should be no need for the technician to have to order them.