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HDMI socket on a SCIENTIFIC ATLANTA has stopped working...
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Old 21-02-2012, 16:36   #1
MacmillaN
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HDMI socket on a SCIENTIFIC ATLANTA has stopped working...

The HDMI socket on a V+ SCIENTIFIC ATLANTA Explorer 8300DVB has stopped working.

I have tested all the HDMI sockets on my TV using another HDMI device and that appears to be working with the TV.

Just wondering if this was known issue..?

Also, I need a new remote as the one i have is falling apart, just wondering if Virgin send out new ones for free, obviously with a free post envelope to send the old unit back?

Thanks.
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Old 21-02-2012, 16:46   #2
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Re: HDMI socket on a SCIENTIFIC ATLANTA has stopped working...

Happen on out old V+ box where the port would keep failing had it swapped out and replaced.

J
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Old 21-02-2012, 16:51   #3
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Re: HDMI socket on a SCIENTIFIC ATLANTA has stopped working...

Quote:
Originally Posted by MacmillaN View Post
The HDMI socket on a V+ SCIENTIFIC ATLANTA Explorer 8300DVB has stopped working.

I have tested all the HDMI sockets on my TV using another HDMI device and that appears to be working with the TV.

Just wondering if this was known issue..?

Also, I need a new remote as the one i have is falling apart, just wondering if Virgin send out new ones for free, obviously with a free post envelope to send the old unit back?

Thanks.
Call tech support, you need a box swap via a free engineer visit.
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Old 21-02-2012, 17:46   #4
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Re: HDMI socket on a SCIENTIFIC ATLANTA has stopped working...

Scientific Atlanta now trades as Cisco as Cisco Systems took over the company several years ago therefore it sounds like an old box and just needs replacing with a new one, you will most likely get a Samsung one.

Same with General Instrument, they are now owned by Motorola and any user guides can be downloaded on the website. However, I don't think they give out surfboard modems and General Instrument boxes anymore.
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Old 21-02-2012, 18:27   #5
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Re: HDMI socket on a SCIENTIFIC ATLANTA has stopped working...

Known fault with sa boxes, get your recordings watched and call up. The engineer can upgrade your v+ for a TiVo with no install fee
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Old 21-02-2012, 20:43   #6
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Re: HDMI socket on a SCIENTIFIC ATLANTA has stopped working...

Quote:
Originally Posted by jb66 View Post
Known fault with sa boxes, get your recordings watched and call up. The engineer can downgrade your v+ for a TiVo with no install fee
Fixed it for you
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Old 22-02-2012, 14:59   #7
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Re: HDMI socket on a SCIENTIFIC ATLANTA has stopped working...

Quote:
Originally Posted by jb66 View Post
Known fault with sa boxes, get your recordings watched and call up. The engineer can upgrade your v+ for a TiVo with no install fee
And increase you monthly bill for the privilege

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