New connection but no contract, no emails, no nothing ever!
21-03-2017, 21:03
|
#1
|
Inactive
Join Date: Jun 2003
Location: England
Services: I no longer receive cable services, I blame the inept accounts dept for that.
Posts: 3,731
|
New connection but no contract, no emails, no nothing ever!
Hi, I rejoined for BB only starting the 21st Feb.
I rang up to arrange this, gave all my details and confirmed my email address.
Since then have rung twice to complain that I have received no emails not written details of the contract.
As such I don't know my account number and have no access to any onine features - such as service checker or reporting bad service (should be 50mb - currently 10mb and 400 ping).
What can be done to ensure that I actually get something tangible?
Or are they still as incompetent as they were in the NTL days?
Cheers,
Zoom.
Last edited by zoombini; 21-03-2017 at 21:18.
Reason: correcting title.
|
|
|
22-03-2017, 08:41
|
#2
|
cf.mega poster
Join Date: Sep 2010
Location: Oxfordshire
Services: TV XL ,TiVo X 2,
200Mb Broadband
XL phone
Posts: 1,158
|
Re: New connection but no contract, no emails, no nothing ever!
Are they taking any money?
|
|
|
23-03-2017, 08:47
|
#3
|
Inactive
Join Date: Jun 2003
Location: England
Services: I no longer receive cable services, I blame the inept accounts dept for that.
Posts: 3,731
|
Re: New connection but no contract, no emails, no nothing ever!
Not yet no.
As much as I don't mind my BB being free, I have tried getting them to correct this twice.
Actually getting to talk to someone who can make sense and isn't just a script reader is not easy.
|
|
|
23-03-2017, 10:17
|
#4
|
cf.mega poster
Join Date: Sep 2010
Location: Oxfordshire
Services: TV XL ,TiVo X 2,
200Mb Broadband
XL phone
Posts: 1,158
|
Re: New connection but no contract, no emails, no nothing ever!
You could try signing up to the VM forums as this doesnt need you to know your account number etc. You might get somewhere then and it wont cost you money.
|
|
|
23-03-2017, 10:52
|
#5
|
Inactive
Join Date: Jun 2003
Location: England
Services: I no longer receive cable services, I blame the inept accounts dept for that.
Posts: 3,731
|
Re: New connection but no contract, no emails, no nothing ever!
Yeah, problem wit that is that they DO need to know my account number, because unless I can give them some details they wont know who the heck I am.
Also I already have an account on there, from a previous contract, but can no longer get in.
|
|
|
23-03-2017, 10:55
|
#6
|
Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,652
|
Re: New connection but no contract, no emails, no nothing ever!
If you already have an account you should be able to get in. I can and I haven't had a VM connection for 4yrs.
|
|
|
23-03-2017, 12:04
|
#7
|
cf.mega poster
Join Date: Sep 2010
Location: Oxfordshire
Services: TV XL ,TiVo X 2,
200Mb Broadband
XL phone
Posts: 1,158
|
Re: New connection but no contract, no emails, no nothing ever!
Quote:
Originally Posted by zoombini
Yeah, problem wit that is that they DO need to know my account number, because unless I can give them some details they wont know who the heck I am.
Also I already have an account on there, from a previous contract, but can no longer get in.
|
You can create a new account as I have just done it and they dont need to know if you are VM user.
Once your in then you should be able to get in communication with someone from Virgin Media to sort out your problem
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 12:40.
|