TiVo Breaking your contract with VM. - Page 2

Horizon · 11-09-2016, 22:44

.... cheers.

Fixerman, I know. But if you take vm bb on its own, it's more expensive than taking it in a bundle. So the question for me is, who do I have the bundle with?

muppetman11 · 11-09-2016, 23:02

Quote:

Originally Posted by Horizon

I'm the same, reluctant to leave Vm because of the broadband.

If you get a chance, can you post your experiences of Sky's bb and how it compares to your old vm bb service please?

I have Sky Fibre upto 38mb and it's been excellent , it really depends what you do on the Internet and how many use it in your house. If faster speeds are available at your address Sky Fibre Max offers upto 76mb for £15.

Horizon · 11-09-2016, 23:11

I would need at least enough speed for a couple of Netflix/Amazon streams on at least 2 tvs and internet/web browsing on 2 or 3 devices in the evening.

Nervous about if I can do that lot on a 38mb service.... and I'm looking to go HDR next year too once all the standards have been finalised.

muppetman11 · 11-09-2016, 23:15

Quote:

Originally Posted by Horizon

I would need at least enough speed for a couple of Netflix/Amazon streams on at least 2 tvs and internet/web browsing on 2 or 3 devices in the evening.

Nervous about if I can do that lot on a 38mb service.... and I'm looking to go HDR next year too once all the standards have been finalised.

To be fair Netflix in HD tops out at less than 6mb , I've used Netflix UHD with someone else in the house streaming Netflix on an ipad and someone browsing without any issues hence my reluctance to pay anymore.

Horizon · 11-09-2016, 23:26

...thanks, good to know.

djfunkdup · 11-09-2016, 23:46

Quote:

Originally Posted by muppetman11

Cancel owing to the subscription increase or break your contract and have all the hassle that goes with it , can't believe anyone would even ask the question it's pretty simple to most.

One word ,, 'Tool'

12-09-2016, 07:07

Quote:

Originally Posted by fixerman

You can cancel vm TV and retain the vm broadband. The Sky Q will work fine on vm broadband.

Reading on the Sky community forum most of the problems with Q connectivity comes from people with other BB providers ,BT and Virgin hubs being the most mentioned

---------- Post added at 07:07 ---------- Previous post was at 07:02 ----------

Quote:

Originally Posted by Horizon

I would need at least enough speed for a couple of Netflix/Amazon streams on at least 2 tvs and internet/web browsing on 2 or 3 devices in the evening.

Nervous about if I can do that lot on a 38mb service.... and I'm looking to go HDR next year too once all the standards have been finalised.

I have Sky Q on Sky's 38mb fibre and i stream Netflix in UHD ,download and stream Sky films in UHD ,1 son playing games through a wireless connection and the other son streaming and downloading through the Q mini box with no problems at all

RichardCoulter · 12-09-2016, 16:03

Quote:

Originally Posted by johnathome

If they break the contract by raising the price too much i'd have thought you'd get the LRS back if you then cancel, or the portion of it?

After all they've broken the contract.

Apparently, it's in the terms & conditions

Quote:

Originally Posted by Stephen

Why were you talking about a 'friend' VM wouldn't pass the debt on that quickly. It would take a couple of months to even get debt collection letter.

Also talking about bailiffs is getting a bit ahead of yourself. Many people have told you to use the price rise to get you out of your contract.

The correct sequence and timescale of events has already been fully explained to you.

Life isn't always as simple as you believe it to be.

Quote:

Originally Posted by Horizon

.....yes, but some of us are waiting for the new tivo while being totally dissatisfied with the current tv service and price rises.

It's difficult to know what to do. Get out now because of the price rises, or hope the new tivo comes along shortly and hope it works. A lot of hope there... If we wait for the new tivo and reports are that its bad, we may lose the window to cancel due to the price rises.

Yup, that's my problem too, you've hit the nail on the head.

What happens if the new TiVo comes out after the window to cancel because of the price rise has expired??

What if it's too expensive or also suffers from performance issues??

Joedm45 · 12-09-2016, 17:24

Don't worry too much Richard, at the rate VM are going there's a price rise every 4 to 6 months anyway so plenty of opportunities to leave your contract early if you wish

RichardCoulter · 12-09-2016, 17:42

Quote:

Originally Posted by Joedm45

Don't worry too much Richard, at the rate VM are going there's a price rise every 4 to 6 months anyway so plenty of opportunities to leave your contract early if you wish

Aye, that's true 😂😂😂

1andrew1 · 12-09-2016, 20:30

Quote:

Originally Posted by Joedm45

Don't worry too much Richard, at the rate VM are going there's a price rise every 4 to 6 months anyway so plenty of opportunities to leave your contract early if you wish

Every cloud has a silver lining.

Hopefully this will be the last price rise for a year except Sky premiums.

RichardCoulter · 13-09-2016, 16:53

The office of the CEO have now acknowledged that there is a "widespread problem" with the TiVo.

It is felt likely that the new TiVo will come out after the window to cancel has expired.

This can only strengthen any case that customers bring regarding the product not being fit for purpose.

I may ask Trading Standards for their view upon a product that broadly works, but not as well as reasonably expected.

13-09-2016, 17:28

Quote:

Originally Posted by RichardCoulter

The office of the CEO have now acknowledged that there is a "widespread problem" with the TiVo.

It is felt likely that the new TiVo will come out after the window to cancel has expired.

This can only strengthen any case that customers bring regarding the product not being fit for purpose.

I may ask Trading Standards for their view upon a product that broadly works, but not as well as reasonably expected.

Good grief if you are unhappy with the service VM is providing you can always leave and use another provider using the price rise as your reason instead or pointlessly banging on about bailiffs and not fit for purpose tivos ,get over yourself and ditch them or don't ditch them

Anypermitedroute · 13-09-2016, 17:52

In the words of the former PM "for heavens sake just go"

Use the contract to get out, don't look back if you want to stay then accept it for what it is, you don't "have to have it" but same time the contract break is not an excuse to hold on to see if new one comes out these are two separate situation price rise and TiVo performance

fixerman · 13-09-2016, 18:08

Quote:

Originally Posted by RichardCoulter

The office of the CEO have now acknowledged that there is a "widespread problem" with the TiVo.

It is felt likely that the new TiVo will come out after the window to cancel has expired.

This can only strengthen any case that customers bring regarding the product not being fit for purpose.

I may ask Trading Standards for their view upon a product that broadly works, but not as well as reasonably expected.

Where did you get the information that the CEO had acknowledged that there is a major problem with the TV service?