TiVo Breaking your contract with VM. - Page 5

Chad · 17-09-2016, 23:20

Quote:

Originally Posted by Arthurgray50@blu

RC, you seriously thinking of leaving VM. Don't worry abut the Baailiffs. My son used to be one.
Bailiffs will only come to your door IF. VM took out a Court Order. And for that to happen, VM would send you loads of unwanted letters demaning money.

And if you got demanding letters from Debt Recovery Companies - which are a pain in the backsides. Siply tell them that you will sue them for Harrasent, asd they are not allowed to do that.

I have dealt with plenty of them.

Just cll VM, and say you are NOT happen. and they will simply cancel your contract.

As IF you owe them any money. IF, you have a written contract - which l would doubt very much. As we never had one.

They have broken there side, by failing to provide yoou with a good service. And that is in breach of the contract.

I have dealt with contracts before - l always read the small print.

IF, VM give you any further grief. Contact a Scottish newspaper,( I think its called RAW DEAL in the paper) as they have a legal eagle. And we used them before. And they were brilliant.

Trust that works. I certainly wouldn't worry.

Baillifs work in the early hours of the morning. My son started at 4am knocking on doors.

And you do not have to let them in.

I don't want to go into my line of work, but I work off Scots Law which you'll know is different from English Law, but what your saying sounds fairly correct to me.

1andrew1 · 18-09-2016, 10:18

Quote:

Originally Posted by Arthurgray50@blu

RC, you seriously thinking of leaving VM. Don't worry abut the Baailiffs. My son used to be one.
Bailiffs will only come to your door IF. VM took out a Court Order. And for that to happen, VM would send you loads of unwanted letters demaning money.

And if you got demanding letters from Debt Recovery Companies - which are a pain in the backsides. Siply tell them that you will sue them for Harrasent, asd they are not allowed to do that.

I have dealt with plenty of them.

Just cll VM, and say you are NOT happen. and they will simply cancel your contract.

As IF you owe them any money. IF, you have a written contract - which l would doubt very much. As we never had one.

They have broken there side, by failing to provide yoou with a good service. And that is in breach of the contract.

I have dealt with contracts before - l always read the small print.

IF, VM give you any further grief. Contact a Scottish newspaper,( I think its called RAW DEAL in the paper) as they have a legal eagle. And we used them before. And they were brilliant.

Trust that works. I certainly wouldn't worry.

Baillifs work in the early hours of the morning. My son started at 4am knocking on doors.

And you do not have to let them in.

I think it would actually be Richard who's sending the bailiffs around.

He explained earlier that he's paid his line rental until March 2017 so if he cancelled his contract with VM, it would be VM owing him money!

RobboEdin · 18-09-2016, 18:44

No, Line Rental Saver is non-refundable, under any circumstances, except death.

OLD BOY · 18-09-2016, 19:20

The dying option is a bit drastic, though, don't you think?

Anypermitedroute · 18-09-2016, 20:41

Still an option

Arthurgray50@blu · 18-09-2016, 22:09

1Andrew1, thank you for clearing that up about Richard Coulter. I think the chances of getting a refund from VM is zero.

However, IF VM owe you money. And they refuse to pay it. YOU can contact RAW DEAL

I had a problem with Sky many years ago. When they took TWO month money out of my account by mistake. They told me they could not put money back into our account.

I sent an email to the CEO at the time. I got check about two weeks later

**Hugh** · 18-09-2016, 22:11

When you pay the line rental in advance at VM, it is part of the T&Cs that it is non-refundable.

Stephen · 18-09-2016, 22:13

Quote:

Originally Posted by Arthurgray50@blu

1Andrew1, thank you for clearing that up about Richard Coulter. I think the chances of getting a refund from VM is zero.

However, IF VM owe you money. And they refuse to pay it. YOU can contact RAW DEAL

I had a problem with Sky many years ago. When they took TWO month money out of my account by mistake. They told me they could not put money back into our account.

I sent an email to the CEO at the time. I got check about two weeks later

If a direct debit is taken in error then you can just call your bank and do a direct debit indemnity. The money goes straight back to your bank and can then srt out the correct payment with the company in question.

1andrew1 · 18-09-2016, 22:23

Quote:

Originally Posted by Stephen

If a direct debit is taken in error then you can just call your bank and do a direct debit indemnity. The money goes straight back to your bank and can then srt out the correct payment with the company in question.

That's the case now and it's publicised quite a lot...but this may not have been the case when Arthur had his problem with Sky.

Stephen · 18-09-2016, 22:40

I think it has always been there as part of the DD guarantee.

**Paul** · 18-09-2016, 22:55

Quote:

Originally Posted by Stephen

I think it has always been there as part of the DD guarantee.

It has, I have made use of it a few times over the last 35 years, including long before sky ever existed.

RichardCoulter · 29-10-2016, 22:02

Still no word about the new TiVo, so decided to cancel as the deadline approaches.

When asked why I was cancelling, I said "what do you think?"

He said "because it's slow". I replied that this was the case as well as the price rise.

We went through the farce of "have you had an engineer out", so I explained that there was nothing that an engineer could do.

He then put it through, no attempt was made to persuade me to stay after 17 years, no offers were made to entice me to stay, just utter indifference.

They. Couldn't. Care. Less.

Does anybody know the best offer for Sky Q?

pip08456 · 29-10-2016, 22:19

Why should they care, you wanted to leave and they've let you. What's the problem?

Inactive Digital · 29-10-2016, 22:40

Quote:

Originally Posted by RichardCoulter

Does anybody know the best offer for Sky Q?

You've just missed a great offer via MoneySavingExpert, but you can get 50% off TV for 12 months via this link http://www.sky.com/shop/offers/switch-to-sky

RichardCoulter · 30-10-2016, 00:37

Quote:

Originally Posted by pip08456

Why should they care, you wanted to leave and they've let you. What's the problem?

Because they are in business to make money and customer retention is an important tool to achieve this.

I'll be speaking to a friend from my University days about this tomorrow at a charity function tomorrow (he's a manager at VM).

Quote:

Originally Posted by Inactive Digital

You've just missed a great offer via MoneySavingExpert, but you can get 50% off TV for 12 months via this link http://www.sky.com/shop/offers/switch-to-sky

Thank you

Chad has had repeated deals from Sky since leaving VM and has now received an email saying that he can have 50% off for five years with no contract. He doesn't even have to call up to take the offer, they will assume he wants it unless he says otherwise.

What a stark contrast to my call to VM call earlier. I wasn't offered anything to reflect the unusable TiVo, no workarounds were offered and they didn't even mention that a new box was 'coming Soon'.