Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Really dumb Virgin VBox installing question

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media TV Service

Really dumb Virgin VBox installing question
Reply
 
Thread Tools
Old 17-01-2008, 16:56   #1
3dmad
Inactive
 
Join Date: Jan 2008
Posts: 7
3dmad is an unknown quantity at this point
Really dumb Virgin VBox installing question

Hi i just got a virgin vbox (samsung) to replace my old ntl box, but i've connected all the cables up and the vbox won't come out of standby mode, any help would be really appreciated.
3dmad is offline   Reply With Quote
Advertisement
Old 17-01-2008, 17:14   #2
Cerberus
Permanently Banned
 
Join Date: Dec 2004
Age: 48
Posts: 978
Cerberus has a fine set of QuadsCerberus has a fine set of QuadsCerberus has a fine set of QuadsCerberus has a fine set of QuadsCerberus has a fine set of QuadsCerberus has a fine set of QuadsCerberus has a fine set of QuadsCerberus has a fine set of QuadsCerberus has a fine set of QuadsCerberus has a fine set of QuadsCerberus has a fine set of QuadsCerberus has a fine set of QuadsCerberus has a fine set of QuadsCerberus has a fine set of Quads
Re: Really dumb Virgin VBox installing question

Power down (unplug) leave it for 30 seconds or so and re-try?
Cerberus is offline   Reply With Quote
Old 17-01-2008, 17:20   #3
dev
Inactive
 
Join Date: Jan 2004
Posts: 1,164
dev has a reputation beyond reputedev has a reputation beyond reputedev has a reputation beyond reputedev has a reputation beyond reputedev has a reputation beyond reputedev has a reputation beyond reputedev has a reputation beyond reputedev has a reputation beyond reputedev has a reputation beyond reputedev has a reputation beyond reputedev has a reputation beyond reputedev has a reputation beyond reputedev has a reputation beyond repute
Re: Really dumb Virgin VBox installing question

call them and ask?

i would have expected the installer to have checked that the box worked though
dev is offline   Reply With Quote
Old 17-01-2008, 17:51   #4
Ben B
Inactive
 
Join Date: Mar 2007
Posts: 4,931
Ben B has a bronze arrayBen B has a bronze arrayBen B has a bronze array
Ben B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze array
Re: Really dumb Virgin VBox installing question

Quote:
Originally Posted by 3dmad View Post
Hi i just got a virgin vbox (samsung) to replace my old ntl box, but i've connected all the cables up and the vbox won't come out of standby mode, any help would be really appreciated.
I'm having the same problem as you, it is a power supply issue on some of these boxes:

http://www.cableforum.co.uk/board/11...t-working.html

I'm gonna give them a ring later. If I leave it plugged in for an hour or so it comes back on temporarily on mine. You need to ring them up to get a box swap. Bit unfortunate for you though since you've only just had a box swap.

~Ben B~
Ben B is offline   Reply With Quote
Old 17-01-2008, 18:42   #5
Nedkelly
Inactive
 
Nedkelly's Avatar
 
Join Date: Nov 2003
Location: North East lincolnshire
Age: 48
Services: V6 & Tivo SH3 on 300mb and 200mb and a telephone
Posts: 2,715
Nedkelly has a bronzed appealNedkelly has a bronzed appeal
Nedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appeal
Smile Re: Really dumb Virgin VBox installing question

When this happens can you see a flashing green light inside the box ? .If you can the box needs replacing .Its normally the boxes made in Korea that do this a batch of them seem to be faulty
Nedkelly is offline   Reply With Quote
Old 17-01-2008, 20:01   #6
Ben B
Inactive
 
Join Date: Mar 2007
Posts: 4,931
Ben B has a bronze arrayBen B has a bronze arrayBen B has a bronze array
Ben B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze arrayBen B has a bronze array
Re: Really dumb Virgin VBox installing question

Quote:
Originally Posted by Nedkelly View Post
When this happens can you see a flashing green light inside the box ? .If you can the box needs replacing .Its normally the boxes made in Korea that do this a batch of them seem to be faulty
Yep flashing green light inside on mine when its stuck on standby. Will have to ring faults definetely. At least its free for TV issues
Ben B is offline   Reply With Quote
Old 18-01-2008, 16:45   #7
3dmad
Inactive
 
Join Date: Jan 2008
Posts: 7
3dmad is an unknown quantity at this point
Re: Really dumb Virgin VBox installing question

First off, thx everyone for your help ( If only you could get this kind of help on the phone)


Quote:
Originally Posted by dev View Post
call them and ask? i would have expected the installer to have checked that the box worked though
Humm! If only it was that simple. I've phoned a number of times, and been transferred from one department to another and received no actually constructive helpful advice. Most of the time I'm just left hanging on the phone for 40+ minutes or so.

I actually installed the box myself, so sadly I can't blame the installer, well i guess i could but i'm not going to

Quote:
Originally Posted by Nedkelly View Post
When this happens can you see a flashing green light inside the box ?
I checked for this but couldn't see any green light inside the box .


I've tried turning it off and on at the mains and still it will not come off standby. I don't have a smart card, so I'm now wondering if i need one or not. Of cause this kind of technically information is unavailable over the phone.

I have managed to get a message coming up on the tv if i hold the standby button down for a few seconded then release it. The message say's something like "standby your digital service will start shortly" then u c the display on the vbox say "Ld:30" then "Ld:40" then it shows the incorrect time again and a blank screen on the tv. Throughout the whole process the standby button still stays red/orange.
3dmad is offline   Reply With Quote
Old 18-01-2008, 17:15   #8
joglynne
Born again teenager.
 
joglynne's Avatar
 
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 75
Services: Maxit TV, M250 Fibre BB. Phone-Anytime Chatter
Posts: 13,693
joglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aura
joglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aurajoglynne has a golden aura
Re: Really dumb Virgin VBox installing question

Quote:
Originally Posted by 3dmad View Post
<snip
I've tried turning it off and on at the mains and still it will not come off standby. I don't have a smart card, so I'm now wondering if i need one or not. Of cause this kind of technically information is unavailable over the phone.
Just to pick up on the above point. Unless I am misunderstanding what you have said you will need a smart card which should be inserted into the bottom slot of the set-top box. If you opted for a self install then this card should have been sent to you and if it hasn't then you will need to get on to 150 as the Vbox will not function without it.

See page 4 of this manual. http://www.virginmedia.com/customers/pdf/TVManual.pdf
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
joglynne is offline   Reply With Quote
Old 18-01-2008, 17:32   #9
dilli-theclaw
R.I.P.
 
dilli-theclaw's Avatar
 
Join Date: Jun 2003
Location: Near Sandy Heath transmitter
Services: BT
Posts: 19,325
dilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden aura
dilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden auradilli-theclaw has a golden aura
Re: Really dumb Virgin VBox installing question

Where did you get the box from?
dilli-theclaw is offline   Reply With Quote
Old 18-01-2008, 18:14   #10
tkiely
Inactive
 
Join Date: Aug 2003
Location: Asleep down in the server room
Age: 59
Posts: 516
tkiely is a name known to alltkiely is a name known to alltkiely is a name known to alltkiely is a name known to alltkiely is a name known to alltkiely is a name known to alltkiely is a name known to alltkiely is a name known to all
Send a message via MSN to tkiely
Re: Really dumb Virgin VBox installing question

The smart card is stuck inside the lid of the box the vbox came in. Hope you havnt chucked it away like I nearly did!!!
tkiely is offline   Reply With Quote
Old 18-01-2008, 18:19   #11
3dmad
Inactive
 
Join Date: Jan 2008
Posts: 7
3dmad is an unknown quantity at this point
Re: Really dumb Virgin VBox installing question

Yes! I Almost did tkiely but luckly found it .

Jefferson T my box was sent to me from virgin.

Please read my other thread, sorry for posting twice but it's driving me made
http://www.cableforum.co.uk/board/62...ed-or-not.html
3dmad is offline   Reply With Quote
Old 18-01-2008, 18:22   #12
Mick
Cable Forum Team
 
Mick's Avatar
 
Join Date: Jun 2003
Posts: 15,115
Mick has a nice shiny starMick has a nice shiny starMick has a nice shiny starMick has a nice shiny star
Mick has a nice shiny starMick has a nice shiny starMick has a nice shiny starMick has a nice shiny starMick has a nice shiny starMick has a nice shiny starMick has a nice shiny starMick has a nice shiny star
Re: Really dumb Virgin VBox installing question

This sounds like a Samsung-for-Pace box swap that Virgin Media are doing - The card from the old STB can be inserted into the Samsung box and will need to be activated via the number as per the instructions that came with the box.

Once the box is activated the standby switch will illuminate in green when the STB is not in standby mode.

Yes I know STB's are usually paired with their card - but when my box was briefly swapped over to the samsung - It was using the Smart card from the Pace, it had been paired with the box via Virgin Media, it must be something they are able to do now.
Mick is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 07:45.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.