Replacement remote for V+ Box
04-12-2016, 06:30
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#1
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cf.geek
Join Date: Jun 2003
Posts: 761
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Replacement remote for V+ Box
Any idea how much VM charge for a replacement remote please?
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04-12-2016, 06:47
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#2
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,112
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Re: Replacement remote for V+ Box
Quote:
Originally Posted by hansi
Any idea how much VM charge for a replacement remote please?
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I believe if your old one is faulty there is no charge, call 150 from you VM phone.
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04-12-2016, 06:53
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#3
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cf.geek
Join Date: Jun 2003
Posts: 761
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Re: Replacement remote for V+ Box
Thank you.
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04-12-2016, 09:46
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#4
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cf.mega poster
Join Date: Jan 2008
Posts: 9,997
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Re: Replacement remote for V+ Box
Quote:
Originally Posted by Ken W
I believe if your old one is faulty there is no charge, call 150 from you VM phone.
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Only if it's fair wear and tear etc. If VM deem it due to misuse, lack of care etc they'll try and charge you.
If it turns out you have to pay, it's probably cheaper to buy one from somewhere like eBay.
Must hunt mine out and flog it before this box becomes obsolete
http://www.ebay.co.uk/itm/virgin-med...-/272406178123
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04-12-2016, 10:03
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#5
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cf.mega poster
Join Date: Jul 2004
Location: Winnersh UK
Services: LL Phone, TiVo, M+ VM mobile, BBand 150M tier Superhub, TIVO 500 M+
Posts: 2,112
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Re: Replacement remote for V+ Box
Quote:
Originally Posted by RichardCoulter
Only if it's fair wear and tear etc. If VM deem it due to misuse, lack of care etc they'll try and charge you.
If it turns out you have to pay, it's probably cheaper to buy one from somewhere like eBay.
Must hunt mine out and flog it before this box becomes obsolete
http://www.ebay.co.uk/itm/virgin-med...-/272406178123
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You are correct, I think that would apply to any item even if it was under warrantee.
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04-12-2016, 10:32
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#6
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,110
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Re: Replacement remote for V+ Box
Just say the numbers are worn out on the control ( even if the dogs eaten it !). Tivo remote numbers rub off very quickly. Remotes are cheap, unlike your VM subscription; no way you should pay for replacement.
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04-12-2016, 10:46
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#7
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,296
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Re: Replacement remote for V+ Box
Quote:
Originally Posted by Mr K
Just say the numbers are worn out on the control ( even if the dogs eaten it !). Tivo remote numbers rub off very quickly. Remotes are cheap, unlike your VM subscription; no way you should pay for replacement.
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Yes we are on our 3rd remote already and surely by now you would have thought they would have sorted this out.
__________________
“The only lesson you can learn from history is that it repeats itself”
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04-12-2016, 11:50
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#8
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cf.mega poster
Join Date: Jan 2008
Posts: 9,997
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Re: Replacement remote for V+ Box
Exactly, they once wanted me to pay for a replacement after this happened.
I gave them two choices, either send a free remote or cancel all services.
They chose the former
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04-12-2016, 12:25
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#9
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cf.mega poster
Join Date: Nov 2006
Location: West Herts
Services: Maxit + Movies/Sports HD (V6x2), BB350, Anytime Chatter. Freeview/Freesat HD, ASDA/Tesco PAYG
Posts: 1,848
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Re: Replacement remote for V+ Box
Don't worry too much. One of my remotes packed in a month ago. Called faults, & once they had acertained it was not battery problems or the box, they put a remote on order. Came 5 days later via Royal Mail.
Before it came I then found one of the buttons on the "faulty" remote had become wedged in the casing. Once I released it it worked fine, so I now have a spare.
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04-12-2016, 14:55
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#10
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cf.mega poster
Join Date: Jan 2008
Posts: 9,997
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Re: Replacement remote for V+ Box
Quote:
Originally Posted by nodrogd
Don't worry too much. One of my remotes packed in a month ago. Called faults, & once they had acertained it was not battery problems or the box, they put a remote on order. Came 5 days later via Royal Mail.
Before it came I then found one of the buttons on the "faulty" remote had become wedged in the casing. Once I released it it worked fine, so I now have a spare.
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Yes, I kept my worn one as a spare one too
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