Caller Display not available?

dmeldrum · 28-05-2007, 16:12

Just joined VM on the VIP package.

Rang up CS on Saturday to get Caller Display enabled as this had got missed off my original order. The Indian gentleman apologised, put me on hold for two minutes and then came back and said it had now been enabled for me.

Except of course it wasn't.

So called CS again Monday, and this time I get an Indian lady who after checking tells me that Caller Display is not available in my area.

I'm in SE9.

As I have now had two contradictory answers, should I try again for a third time? Is there a definitive way of finding out if Caller Display is available?

I've several different Caller Display phones, so I'm sure it is not a compatibility issue. I've had Caller Display on BT for over ten years and I consider it a basic feature of a phone service. If it really isn't available, I don't think I'll stick with the Virgin phone.

awibble · 28-05-2007, 16:32

just asked to be transfered to the uk, they know what they are doing

Theodoric · 31-05-2007, 21:15

Quote:

Originally Posted by dmeldrum

<Snip>
I've several different Caller Display phones, so I'm sure it is not a compatibility issue. I've had Caller Display on BT for over ten years and I consider it a basic feature of a phone service. If it really isn't available, I don't think I'll stick with the Virgin phone.

I'm afraid that if you consider this a basic feature, then you're probably out of luck. I've beaten my head against this particular brick wall a number of times over the years. All you will ever get from VM (as from ntl before them) is whether or not it is available in a particular area and, as you're finding out the hard way, even this can be difficult.

If you try to get any further information, eg time scales, you will find that VM will simply refuse, point blank, to discuss the issue. Perhaps I'm being unduly cynical, but I've always taken this to mean that they have something to hide.

The VM site is still claiming, "We've got the lot. From Call Waiting and Caller Display . . .". You will note that there are no ifs and no buts; it is simply totally untrue. I'd be interested to know why VM still insist on promising something that they know very well that they can't deliver.

Marge · 31-05-2007, 21:37

Caller Display isn't available in your area for sure

Nedkelly · 31-05-2007, 22:12

There cant be many aeras that cant get caller display

This must be because of the kit in the street the orignal cable company put in can not be upgraded

Marge · 31-05-2007, 22:28

Quote:

Originally Posted by Nedkelly

There cant be many aeras that cant get caller display

This must be because of the kit in the street the orignal cable company put in can not be upgraded

It seems to be (from what I can remember) the ex Nynex, some ex BCM and ex Videotron areas. I think it's more of a money issue than anything else. It would seem that it would take quite a bit of expensive kit that would need fitting in the cabs and there wouldn't be enough revenue generated to justify the layout.

Nedkelly · 31-05-2007, 22:31

Yes i agree dont like spending money on the network

Wicked_and_Crazy · 31-05-2007, 22:35

Quote:

Originally Posted by Nedkelly

Yes i agree dont like spending money on the network

I dont think spending the money on the network is the issue. Its the blatant lies that customers are told

Nedkelly · 31-05-2007, 22:49

Yes you have a point there

on in an hour! · 03-06-2007, 11:47

Quote:

Originally Posted by Wicked_and_Crazy

I dont think spending the money on the network is the issue. Its the blatant lies that customers are told

yet again another example of the offshore call centres just reading from a script!! no local knowledge,from what i remember its only the north east networks that carry this feature on their switches.

nigelmclelland · 15-01-2010, 12:48

Quote:

Originally Posted by Marge

It seems to be (from what I can remember) the ex Nynex, some ex BCM and ex Videotron areas. I think it's more of a money issue than anything else. It would seem that it would take quite a bit of expensive kit that would need fitting in the cabs and there wouldn't be enough revenue generated to justify the layout.

Hi, Caller display is now seemingly more widely availible, see my other posts, I have had caller display for 5 days now, and was previously unavalable in my area. £2.00 /month.

It's worth phoning 150 again to check as I belive network is in process of being upgraded.

Ime in billing area 20 (cable).

Guy T · 15-01-2010, 16:29

The area 20 bit is a bit misleading though as quoted on another thread by a VM employee:-
"Area Reference 20 is the ex-NYNEX franchice and includes some of the following areas all over England...

Stoke, Stockport, Warrington, Derby, Poole, Manchester, Brighton, Portsmouth, Hove, Bromley, Gosport, Bournemouth, Macclesfield, Worthing, Oldham, Salford, Orpington, Bolton, Dover, Aylesbury, Folkestone, Ashford, Peterbourgh, Dagenham."

saabmania2 · 19-01-2010, 07:03

yes i'm in so called "area 20" and we cannot get caller display :-( would really like this feature but have been told numerous times that we will never have it on the virgin system

nigelmclelland · 19-01-2010, 22:30

Quote:

Originally Posted by saabmania2

yes i'm in so called "area 20" and we cannot get caller display :-( would really like this feature but have been told numerous times that we will never have it on the virgin system

Caller display should be enabled within the next week or so, ring up 150 and ask what switch you are on and if it has been enabled - see my other posts. http://www.cableforum.co.uk/board/59...-new-post.html Keep trying.

saabmania2 · 20-01-2010, 07:07

Quote:

Originally Posted by nigelmclelland

Caller display should be enabled within the next week or so, ring up 150 and ask what switch you are on and if it has been enabled - see my other posts. http://www.cableforum.co.uk/board/59...-new-post.html Keep trying.

I shall give them until begining of next week and try again then, x-fingers it will be activated but i have my doubts