Virgin Suck!

[hoggie]

Originally Posted by webcrawler2050

To be honest, I am starting to get annoyed at people moaning, oh my "x,y,z" isnt working it's all Virgin Media's Fault. They have no clue about *simple* diagnostics and before they even know the facts you get silly comments like "Avoid" blah blah blah

Anybody else starting to get sick of this?

yes, but some *simple* diagnostics seem to be a step to far for some people

That's why you have forums to help but even then, people only seem to moan on forums.
easier too ask for help. then if sure its x,y or z's fault Moan

[smeagoly1]

I think a lot of the problems are, people had a working item...then a takeover, then everything seems to go kaput. And VM's attitude or contradictions, just makes things worse in peoples minds and attitudes towards them.
I had 20meg cable, it was fab, apart from the fact they never told me for 6 months I needed a new modem to take up those speeds. I only found this out by reading peoples comments on here and contacting UK support. Telephones support was diabolical. and scripted to say, it's all the users fault... no matter how many times one actually done all the procedures VM recommended.
VM has it's pros and cons... Cable BB and TV, couldn't falt them, once I did get the modem upgrade but no refund. Instilation, superb. Up time 99.999% superb Pings.

ADSL side of things, just the biggest joke ever...and STM/phrom/25p min scripted call centres have just alienated their users.