Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Virgin Suck!

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media News Discussion

Rentions phone number
Reply
 
Thread Tools
Old 14-01-2008, 19:36   #1
ginge51
Permanently Banned
 
Join Date: Jan 2007
Location: manchester uk
Age: 44
Services: I'm on vm 10 meg
Posts: 968
ginge51 is a name known to allginge51 is a name known to allginge51 is a name known to allginge51 is a name known to allginge51 is a name known to allginge51 is a name known to allginge51 is a name known to allginge51 is a name known to all
Rentions phone number

Hi

I've been paying like 10 per month for 2 meg broadband but now It's gone back to there normal 14.95 price so I'm going to ring up retentions and tell them that i have been offered a better broadband plus speed service from bethere so if they don't offer me aa better package I'll be leaving asap.
I'll say it nicley though
So has somebody got there number so i can ring them up please?

Thanks
ginge51 is offline   Reply With Quote
Advertisement
Old 14-01-2008, 19:40   #2
dcclanuk
Inactive
 
Join Date: Jan 2006
Location: London, HA0
Age: 36
Posts: 1,031
dcclanuk has a fine set of Quadsdcclanuk has a fine set of Quadsdcclanuk has a fine set of Quadsdcclanuk has a fine set of Quadsdcclanuk has a fine set of Quadsdcclanuk has a fine set of Quadsdcclanuk has a fine set of Quadsdcclanuk has a fine set of Quadsdcclanuk has a fine set of Quadsdcclanuk has a fine set of Quadsdcclanuk has a fine set of Quadsdcclanuk has a fine set of Quadsdcclanuk has a fine set of Quadsdcclanuk has a fine set of Quads
Re: Rentions phone number

Pretty sure it is 0800 052 9403
dcclanuk is offline   Reply With Quote
Old 14-01-2008, 19:41   #3
lostandconfused
Inactive
 
Join Date: Aug 2006
Location: swansea
Age: 39
Services: 2 X V+ XL TV XL BB XL Telco
Posts: 1,703
lostandconfused has reached the bronze age
lostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze agelostandconfused has reached the bronze age
Re: Rentions phone number

0845 454 1111 option 4 option 2
if you have a vm phone 150 same options
lostandconfused is offline   Reply With Quote
Old 15-01-2008, 11:36   #4
Richy99
Inactive
 
Join Date: Feb 2005
Location: Cardiff
Services: XL broadband
Posts: 1,125
Richy99 is a glorious beacon of lightRichy99 is a glorious beacon of lightRichy99 is a glorious beacon of lightRichy99 is a glorious beacon of lightRichy99 is a glorious beacon of lightRichy99 is a glorious beacon of lightRichy99 is a glorious beacon of light
Re: Rentions phone number

lets hope they dont match it and you have to leave instead of threatening to just to get a lower price
Richy99 is offline   Reply With Quote
Old 15-01-2008, 23:44   #5
Nedkelly
Inactive
 
Nedkelly's Avatar
 
Join Date: Nov 2003
Location: North East lincolnshire
Age: 48
Services: V6 & Tivo SH3 on 300mb and 200mb and a telephone
Posts: 2,715
Nedkelly has a bronzed appealNedkelly has a bronzed appeal
Nedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appealNedkelly has a bronzed appeal
Smile Re: Rentions phone number

I have heared that some times they will not give deals out and accept your request to canx .My uncle did this and the called his bluff and accepted his notice he rang me up and told me i had to laugh well you have to pay the normal price now like most people do .He did try later on and got no where .There must be a new policy there
Nedkelly is offline   Reply With Quote
Old 16-01-2008, 01:34   #6
Sirius
Grumpy Fecker
 
Sirius's Avatar
 
Join Date: Jul 2007
Location: Warrington
Age: 64
Services: Every Weekend
Posts: 16,724
Sirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver bling
Sirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver blingSirius has a lot of silver bling
Re: Rentions phone number

Quote:
Originally Posted by Richy99 View Post
lets hope they dont match it and you have to leave instead of threatening to just to get a lower price
Yep

Retentions need to be getting tough and calling peoples bluff all the time.
__________________
I stand with Ukraine

https://www.macmillan.org.uk/
Sirius is offline   Reply With Quote
Old 16-01-2008, 16:59   #7
giantsf49er
Inactive
 
Join Date: Jan 2008
Posts: 10
giantsf49er is an unknown quantity at this point
Re: Rentions phone number

Whats so wrong with customers negotiating a better than advertised price for themselves?

Companies do it so why shouldnt we?

How many of you have renewed a mobile contract and paid the full price for a new phone?
giantsf49er is offline   Reply With Quote
Old 16-01-2008, 17:37   #8
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Rentions phone number

Negotating on equipment/install costs is different than rental.

Mobile phone companies may thrown in a free headset etc or knock money off the phone itself, but won't budge on the tariff
BenMcr is offline   Reply With Quote
Old 16-01-2008, 18:47   #9
Akia
Guest
 
Posts: n/a
Re: Rentions phone number

Don't forget that most Retentions staff arn't stupid, and know what you can actually get from other companies.

Also don't forget that to get BE you need to include line rental in the cost. And if you've already got a BT line and you ended up with me then I'd only be offering you a package that included the line rental in with the bbi.
  Reply With Quote
Old 16-01-2008, 19:56   #10
giantsf49er
Inactive
 
Join Date: Jan 2008
Posts: 10
giantsf49er is an unknown quantity at this point
Re: Rentions phone number

Every customer is entitled to negotiate for the best possible price for their own needs at the time that they need them.

If the OP wants to negotiate a better deal he/she is free to do so. May they get a drop in price, maybe they get a faster connection.

Mobile phone operators may not negotiate on price, but they can and do negotiate on inclusive minutes and sms.

For posters to come on here and tell the OP he is wrong for doing exactly what he is entitled to do is rediculous.
giantsf49er is offline   Reply With Quote
Old 16-01-2008, 20:27   #11
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Rentions phone number

Actually if he wishes to try that its his choice. never said he couldn't.

What was being discussed is the overall attitude, from my point of view anyway, of signing up knowing the price of the services, having it installed and THEN trying to negotiate

Sky are actually very tough on people doing that these days. Basically say, unless you add a service, go away.

Negotiation is just that, give and take. Virgin Customer Relations will give you a better price if you take more services

They are trying to stop the 'I was on this deal that I knew was for 12 months, now it has stopped and I want it again without doing anything in return'.
BenMcr is offline   Reply With Quote
Old 16-01-2008, 22:25   #12
giantsf49er
Inactive
 
Join Date: Jan 2008
Posts: 10
giantsf49er is an unknown quantity at this point
Re: Rentions phone number

Alternatively, as I believe the OP is coming to the end of his 12 month contract he could be ringing them up and saying 'thank you very much for the 12 months service. I was so happy with it I am now prepared to offer you £xx.xx in return for agreeing to another 12 month contract.'
giantsf49er is offline   Reply With Quote
Old 16-01-2008, 23:43   #13
Matth
Inactive
 
Join Date: Mar 2004
Services: BB:M, TV:XL, Phone:M, Loyalty
Posts: 2,516
Matth has reached the bronze age
Matth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze ageMatth has reached the bronze age
Re: Rentions phone number

Point is, unless you are ON a deal, the standard tariffs of many other providers knock seven bells out of Virginmedia, and the quality of VM's service does not stand out enough to be worth the premium.

It's fair to say that cable does not have the ADSL distance issues to prevent the full speeds, but there are plenty of other things stopping cable reaching full speed, from STM restrictions to overcommitted UBRs and rather doubtful links and routing.
Matth is offline   Reply With Quote
Old 17-01-2008, 00:46   #14
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
BenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
BenMcr has a pair of shiny starsBenMcr has a pair of shiny stars
Re: Rentions phone number

Quote:
Originally Posted by giantsf49er View Post
Alternatively, as I believe the OP is coming to the end of his 12 month contract he could be ringing them up and saying 'thank you very much for the 12 months service. I was so happy with it I am now prepared to offer you £xx.xx in return for agreeing to another 12 month contract.'
And unless it is part of what Customer Relations are allow to do, they will go "Thank you but no thank you, your disconnection has now been booked"

In relation to what they have to offer to broadband only customers, I believe it is nothing. Any Customer Relation offer requires at least two services

---------- Post added at 23:46 ---------- Previous post was at 23:43 ----------

Quote:
Originally Posted by Matth View Post
Point is, unless you are ON a deal, the standard tariffs of many other providers knock seven bells out of Virginmedia, and the quality of VM's service does not stand out enough to be worth the remium.
So £9 per month for broadband is not competative?
BenMcr is offline   Reply With Quote
Old 17-01-2008, 11:16   #15
Visitor
Inactive
 
Join Date: May 2005
Location: West Midlands
Services: Broadband
Posts: 309
Visitor is on a distinguished roadVisitor is on a distinguished road
Re: Rentions phone number

When you ring retentions, don’t start off by talking about closing your account You wont get a very good deal.

Start by introducing yourself, how long you have been a customer (The longer the better) Ask the person for his/her name, and use the name when addressing them.

Bob, its like this, I have been a NTL customer for a number of years now, but I'm finding that my broadband speed is not anywhere near what it should be, I have had the engineers out twice now, and they tell me it’s the best I can expect.

Bob, I like NTL but the TV service is very poor, lots of repeats, and to be honest I cant justify keeping it at this price, while other companies are cheaper.

Bob, I don’t make many phone calls, but when I do, they cost me more than other companies.

So Bob, can you help me ?, I don’t want to move away from NTL, and customer services said you will help me. So can you offer me a better deal than I have already got ?

When Bob starts talking, shut up and listen, perhaps make the odd mmmmm sound, or the odd sigh, but don’t except what he says just yet, if he prompts you for an answer, talk about your problems again.

Disclaimer
All characters portrayed in this post are purely fictional. NTL is quoted not Virgin Media which portrays you have been a customer for some time. Any sounds you make while listening to Bob, should be negative sounds, don’t make any sound that makes Bob think your happy.

Finally if Bob is reading this, thanks for the super deal, sorry to hear you lost your job
Visitor is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 13:50.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.