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I can't get emails.
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Old 12-08-2017, 10:55   #1
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I can't get emails.

As from last Thursday I've not been able to receive any emails on my blue yonder.co.uk account. I am currently in Italy on my iPhone typing this and this issue is happening on my phone too and it says the username or password is not correct but I know it is and have entered all the credentials from fresh again and I know they are correct. My partner is having the same issue with her blue yonder email address too. The VM service status says there are no issues Sousa anyone got any ideas please.
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Old 12-08-2017, 12:15   #2
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Re: I can't get emails.

Recently my NTLWorld account did the same, I ended up having to have a new password authorized.
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Old 12-08-2017, 12:21   #3
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Re: I can't get emails.

Your best bet and most reliable solution is to use something like Gmail or Outlook and forward your emails from you Virgin Media email to one of the above they rarely go down unlike VM's email service
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Old 12-08-2017, 12:55   #4
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Re: I can't get emails.

Try using www.mail2web.com. I find it invaluable for some email accounts.
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Old 12-08-2017, 19:06   #5
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Re: I can't get emails.

Thanks everyone for your comments. I'll have to wait till I get home in a couple of weeks.
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Old 15-08-2017, 21:26   #6
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Re: I can't get emails.

I've just spent nearly an hour on the phone to VM and it seems a big mess up has taken place. It's a bit of a long story regarding our account but it seems they have deleted our email addresses due to a change in the account name and they cannot reinstate them so our daughter is on to them to hopefully get it sorted. To many details to mention on here but I'm not impressed with VM at all.
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Old 16-08-2017, 12:16   #7
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Re: I can't get emails.

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Originally Posted by Taf View Post
Try using www.mail2web.com. I find it invaluable for some email accounts.
If I log onto my virgin media I can't even see my blue yonder account on there as it seems the email address has been deleted by VM somehow.
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Old 31-08-2017, 11:50   #8
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Re: I can't get emails.

After 3 weeks and about 7 hours on the phone to VM our email accounts are still not sorted.
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Old 31-08-2017, 12:07   #9
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Re: I can't get emails.

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Originally Posted by philwhite100 View Post
After 3 weeks and about 7 hours on the phone to VM our email accounts are still not sorted.
When you do get it sorted you should seriously consider moving away from an ISP email account, go to someone like gmail or outlook.
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Old 01-09-2017, 18:28   #10
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Re: I can't get emails.

Yep, use gmail and then set up gmail to fetch emails from other boxes. That way emails to old address are still received but going on you can give out new email.
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Old 01-09-2017, 19:12   #11
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Re: I can't get emails.

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Originally Posted by tweetiepooh View Post
Yep, use gmail and then set up gmail to fetch emails from other boxes. That way emails to old address are still received but going on you can give out new email.
Interesting.

So can Gmail import mail (inbox and outbox) from other sources like Hotmail and even old ntlworld . com accounts (which I believe are now based on the gmail service anyway)?

I have some mail dating back years on a variety of accounts and would love to be able to transfer it all to one of my gmail accounts.
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Old 01-09-2017, 19:31   #12
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Re: I can't get emails.

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Originally Posted by tweetiepooh View Post
Yep, use gmail and then set up gmail to fetch emails from other boxes. That way emails to old address are still received but going on you can give out new email.
That is what we set up a while back when there was s problem.
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Old 01-09-2017, 19:32   #13
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Re: I can't get emails.

Quote:
Originally Posted by denphone View Post
That is what we set up a while back when there was s problem.
Don't keep it a secret Den, how did you do it??...
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Old 01-09-2017, 19:59   #14
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Re: I can't get emails.

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Don't keep it a secret Den, how did you do it??...

https://support.google.com/mail/answer/21289?hl=en

This may help.
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Old 01-09-2017, 20:11   #15
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Re: I can't get emails.

Quote:
Originally Posted by SnoopZ View Post
Thanks. Will this work for the old ntlworld e.mail accounts I have dating from when we first got broadband?

Does the process copy messages both sent from and received by the old address?
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