my landline is down .. still
17-12-2010, 15:10
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#1
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Inactive
Join Date: Jun 2006
Location: london
Services: 20mb
Posts: 39
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my landline is down .. still
NW London, my landline is totally kaput since yesterday 6 PM -ish, i was out at the time it went off ..
i thought the handset had died just, or a kicked cable
Quote:
You will currently be experiencing a loss of your Virgin Media Phone service. Our engineers are aware of this issue and are currently working to fix it fast. We apologise for any inconvenience this may be causing.
Date Issue raisedecember 16 2010, 17:50
Estimated repair timeecember 17 2010, 21:43
Fault reference:F001465384
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internet is fine however
guess i need to get a skypish dhubri goin .. on this new mobile i only got YESTERDAY .. ha ha
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17-12-2010, 15:50
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#2
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Re: my landline is down .. still
That is a known Outage/MSO which a Major Service Outage which will be affecting many customers in your area and is being dealt with as quickly as possible.
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17-12-2010, 16:29
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#3
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Re: my landline is down .. still
im just a little surprised not more of the chattering classes have posted about this
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17-12-2010, 17:11
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#4
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Re: my landline is down .. still
Quote:
Originally Posted by eto
im just a little surprised not more of the chattering classes have posted about this
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If you ring the Outage Line on 0800 561 0061 it should be on there.
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17-12-2010, 18:10
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#5
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Re: my landline is down .. still
err .. yes
Update @ 6PM, it said
my call was at 6.10 pm
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17-12-2010, 18:31
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#6
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Re: my landline is down .. still
Quote:
Originally Posted by eto
err .. yes
Update @ 6PM, it said
my call was at 6.10 pm
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All estimates are fluid as they cannot guarantee an exact time due to the technicalities of the work involved.
At least you know it is getting worked on.
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17-12-2010, 18:42
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#7
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Re: my landline is down .. still
must be something fairlly major for a 24-hr outage in 2 postcodes, NW1 + NW3, thats a fair few lines
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17-12-2010, 18:58
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#8
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Re: my landline is down .. still
Quote:
Originally Posted by eto
must be something fairlly major for a 24-hr outage in 2 postcodes, NW1 + NW3, thats a fair few lines
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It is in the thousands when it is a MSO but it will be fixed as soon as possible.
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18-12-2010, 00:35
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#9
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Re: my landline is down .. still
cool, its back on
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18-12-2010, 06:21
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#10
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Re: my landline is down .. still
Quote:
Originally Posted by eto
cool, its back on
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They will have worked as quickly as possible to fix the fault, nice one.
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