30M : Cambridge CB2 - Trumpington - Evening / Weekends - Advice please

[mhisani]

Are you sitting comfortably? then i'll begin..

Back in December I started getting high latency in the evening and weekend coupled with a large amount of packet loss. I had an engineer round who fitted an attenuator as my power levels were a bit high. But this didn't make any difference at all. So I called and called and posted on the help and support forum after calling the CEO office they gave me a fault number due to "high utilisation" and said it'd be fixed by the end of Jan, then Feb, now May. So I've complained again only to get a reply from the CEO office saying there was no problem and that was it. I've been unable to contact him again and have no idea whats going on.

A typical day on my connection:
[img]Download Failed (1)[/img]

We're not hitting it hard at all. Power levels are fine. Superhub or modem only mode is no difference at all. I just feel so frustrated.

I'm on 30mbit, Superhub in Trumpington - Cambridge - CB2

I guess.. I'm looking for advice/help as it's really frustrating for it to drag on from before christmas.

Thankyou for your time.

[qasdfdsaq]

My advice? Switch to a different ISP.

[thenry]

when do you get your free speed double? capacity is said to be upgraded before those upgrades so there may be light if your ETA is close.. if not then as qas said consider switching.. is infinity available to you?

Originally Posted by mhisani

Are you sitting comfortably? then i'll begin..

Back in December I started getting high latency in the evening and weekend coupled with a large amount of packet loss. I had an engineer round who fitted an attenuator as my power levels were a bit high. But this didn't make any difference at all. So I called and called and posted on the help and support forum after calling the CEO office they gave me a fault number due to "high utilisation" and said it'd be fixed by the end of Jan, then Feb, now May. So I've complained again only to get a reply from the CEO office saying there was no problem and that was it. I've been unable to contact him again and have no idea whats going on.

A typical day on my connection:


We're not hitting it hard at all. Power levels are fine. Superhub or modem only mode is no difference at all. I just feel so frustrated.

I'm on 30mbit, Superhub in Trumpington - Cambridge - CB2

I guess.. I'm looking for advice/help as it's really frustrating for it to drag on from before christmas.

Thankyou for your time.

hi there.. i not a computer boff..
i had simular problems.. i had 20 for speed,but it was very slow..
i thort it was my computer.so i chaned the speed few times to see wat the best speed for my computer..for some reason,basic 10 did it well..
it tryed the 20,the 30.it was rubbish.the 50 was fine,for some reason 10 was fine to.but 20 and 30 was total rubbish.i have never tryed 100 yet..
as u guess i talking about 10m'bits.. it depends on each area.. virgin media is weird..

---------- Post added at 20:29 ---------- Previous post was at 20:27 ----------

Originally Posted by paulsouth

hi there.. i not a computer boff..
i had simular problems.. i had 20 for speed,but it was very slow..
i thort it was my computer.so i chaned the speed few times to see wat the best speed for my computer..for some reason,basic 10 did it well..
it tryed the 20,the 30.it was rubbish.the 50 was fine,for some reason 10 was fine to.but 20 and 30 was total rubbish.i have never tryed 100 yet..
as u guess i talking about 10m'bits.. it depends on each area.. virgin media is weird..

forgot to say i not in your area,i live in epsom in surrey..

[mhisani]

Originally Posted by thenry

when do you get your free speed double? capacity is said to be upgraded before those upgrades so there may be light if your ETA is close.. if not then as qas said consider switching.. is infinity available to you?

According to the checker March - April for the "double speed" "keep up".

BT infinity doesn't seem to be available.

My postcode is CB4 2QL :|

[qasdfdsaq]

Modem stats please.

[thenry]

according to VM that postcode cannot get VM cable services

anyway so your double is due now? VM should sort out capacity soon. monitor your monitor.. keep us updated. im curious whether these upgrades are actually happening full on and its not some lame paper over cracks.

samknows bb checker has that postcode down as adsl crappy max only www.samknows.com/broadband/broadband_checker

[SnoopZ]

Originally Posted by mhisani

According to the checker March - April for the "double speed" "keep up".

BT infinity doesn't seem to be available.

My postcode is CB4 2QL :|

Is that the right post code as it puts you in the travellers site at the back of regional college off kings hedges road?

[mhisani]

Originally Posted by SnoopZ

Is that the right post code as it puts you in the travellers site at the back of regional college off kings hedges road?

My fault CB2 9JL my apologies

[qasdfdsaq]

You'll get around 16-20mb on BT. There's also less shaping and no daily usage caps/throttling on BT.

[mhisani]

Originally Posted by qasdfdsaq

Modem stats please.

Connection
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 315000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK
Security Enabled BPI+
Downstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power SNR Docsis/EuroDocsis locked
Locked QAM256 228 55616000 Kbits/sec 315000000 Hz -3.5 dBmV 40.3 dB Hybrid
Locked QAM256 225 55616000 Kbits/sec 291000000 Hz -2.2 dBmV 40.9 dB Hybrid
Locked QAM256 226 55616000 Kbits/sec 299000000 Hz -2.6 dBmV 41.0 dB Hybrid
Locked QAM256 227 55616000 Kbits/sec 307000000 Hz -2.8 dBmV 40.5 dB Hybrid
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Channels
Lock Status Modulation Channel ID Max Raw Bit Rate Frequency Power
Locked ATDMA 3 20480 Kbits/sec 45800000 Hz 36.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID 8306
Max Traffic Rate 33330000 bps
Max Traffic Burst 3044 bytes
Mix Traffic Rate 0 bps
Primary Upstream Service Flow
Upstream(0)
SFID 8305
Max Traffic Rate 3333000 bps
Max Traffic Burst 8160 bytes
Mix Traffic Rate 0 bps
Max Concatenated Burst 8160 bytes
Scheduling Type Best Effort

---------- Post added at 01:18 ---------- Previous post was at 01:17 ----------

Originally Posted by qasdfdsaq

You'll get around 16-20mb on BT. There's also less shaping and no daily usage caps/throttling on BT.

On ADSL? Then I have to find a lot of money to have a BT line put in also I guess. We probably use 200-250GB a month at the moment for the whole household too.

[Andrewcrawford23]

upstrema power level is a little on the low side, and could be flucanting might be best place try get it imrpove to 40 you will need to call tech support and they will need to booka tech

[qasdfdsaq]

Originally Posted by mhisani

On ADSL? Then I have to find a lot of money to have a BT line put in also I guess. We probably use 200-250GB a month at the moment for the whole household too.

Yes, on ADSL.

BT installation is free. BT's service is also truly unlimited with no fair use limit. VM's is not.

---------- Post added at 10:47 ---------- Previous post was at 10:43 ----------

P.S. Do the following speed test:

http://mcslhr.visualware.com/myspeed...city_10mb.html

If this shows full speeds then it's likely the problem is just congestion on VM's network. Whether that's short term (i.e. network upgrade works temporarily reducing capacity) or long term, I don't know.

[slowpoke1]

I am in CB2 and the service is awful. I am just waiting for Infinity to get here and then Im jumping. I am on 50mb speed and barely get 1mb most of the time. Even measured 20% packet loss today!! Pingtest.net returns grade F, but sometimes I get up to a D (wow!!)!