50M Think Broadband Ping Monitor Results (POST YOURS) - Page 365

Mick Fisher · 13-08-2016, 17:12

I was getting spikes on my FTTC, turned out to be caused by my firewall.

roughbeast · 17-08-2016, 10:59

Quote:

Originally Posted by Mick Fisher

I was getting spikes on my FTTC, turned out to be caused by my firewall.

Did the spikes coincide with a drop in your QOS?

Sephiroth · 17-08-2016, 15:01

Because the BQM works between router and TBB, the only cause I can think of is that the PC is sending stuff in bursts over the Internet. A background process,perhaps' a Trojan or something.

Logically unlikely to be much else.

Taf · 23-08-2016, 10:57

Fault on switch-on, first reported to VM on their forum on 23rd September 2015, is still occurring regularly.

All attempts to repair have disappeared into the ether it seems. VM forum staff occasionally respond, but that's about it.

http://community.virginmedia.com/t5/...2917052#M47374

MUD_Wizard · 23-08-2016, 15:33

Quote:

Originally Posted by Taf

My boot-up disruption continues (almost a year now) and investigation seems to have entered a black hole despite assurances I would be kept up to date on progress.

The thread http://community.virginmedia.com/t5/...2917052#M47374 seems to be ignored totally most of the time by VM, except when one of the staff pop-up and say they can only read the last post as "it's the way their system is set up".

They are also aware that the fault is common in my local area and beyond.

I did try to tell you at the time your thread started that VM networks would not view this as a fault. And here we are a year later.

Taf · 23-08-2016, 17:06

Quote:

Originally Posted by MUD_Wizard

I did try to tell you at the time your thread started that VM networks would not view this as a fault. And here we are a year later.

I have had fault numbers which they closed after failing to contact me by telepathy. The senior tech that has visited said that it WAS a fault in their network, and was deployed manpower to sort it.

MUD_Wizard · 25-08-2016, 03:58

Quote:

Originally Posted by Taf

I have had fault numbers which they closed after failing to contact me by telepathy.

Fault numbers can be generated for investigation then closed, then opened, then closed..

Quote:

Originally Posted by Taf

The senior tech that has visited said that it WAS a fault in their network, and was deployed manpower to sort it.

If they know what the problem is and deployed manpower surely they would have fixed it by now?

Sephiroth · 25-08-2016, 07:15

Muddie,

Have you been following Taf's story both here and in the VM forums? VM have been useless in solving a clearly demonstrated problem - shown for months in constant BQMs and logs that Taf has provided. Taf's "telepathy" sarcasm is entirely jusified when you know the story.

MUD_Wizard · 25-08-2016, 17:19

Quote:

Originally Posted by Sephiroth

Muddie,

Have you been following Taf's story both here and in the VM forums? VM have been useless in solving a clearly demonstrated problem - shown for months in constant BQMs and logs that Taf has provided. Taf's "telepathy" sarcasm is entirely jusified when you know the story.

I have been following it loosely and I wasn't disagreeing with the 'telepathy' remark. Which VM often do.

More pointing out that VM Networks are unlikely to consider this a high priority to fix. So he'll get bounced between customer service, techs, networks and back again. Which is what I expected would happen given the class of fault.

Sephiroth · 25-08-2016, 17:36

I think TAF deserves better from VM and that the "class of fault" should not be the differentiator because in the customer's mind it is adversely affecting his connection.

Your note came across as "what did you expect from them". TAF needs a solution.

Taf · 25-08-2016, 18:28

I am not the only subscriber suffering this problem, and I was told that many have been complaining for about the same length of time (coming up on a year).

I thought that contacting the CEO might have got it sorted, but when I received a phonecall from a VM person demanding "What do you want?" I got the feeling I was about to be stonewalled. I have never mentioned compensation, freebies or upgrades, but that person seemed to be under the impression I was.

Sephiroth · 25-08-2016, 18:32

I haven't seen the same BQM thing as you have from anyone else. Obviously I may have missed them - got any pointers, Taf?

heero_yuy · 25-08-2016, 18:35

I leave our SH1 powered all the time. We need it typically from 8am til 11pm so I don't bother to power it down. I think it just asks for problems to power cycle it unless there's an issue?

Taf · 25-08-2016, 18:59

Quote:

Originally Posted by Sephiroth

I haven't seen the same BQM thing as you have from anyone else. Obviously I may have missed them - got any pointers, Taf?

The tech who mentioned it described the others reporting the fault as "not tech savvy, but vocal when a problem arises". So no chance of them posting network logs, power levels and BQM graphs.

I do so to help them find a solution. Being a retired tech/eng I know how evil diagnosing and then fixing intermittent faults can be.

MUD_Wizard · 26-08-2016, 21:41

Quote:

Originally Posted by Sephiroth

I haven't seen the same BQM thing as you have from anyone else. Obviously I may have missed them - got any pointers, Taf?

I've seen it occur on other user's BQM's, though not often. Can't remember the links as was long ago.