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Virgin Media aims to create 1,000 jobs in Swansea by 2014
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Old 25-07-2012, 13:28   #1
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Virgin Media aims to create 1,000 jobs in Swansea by 2014

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Earlier this year the firm announced its intention to create a centre of excellence for customer service and technical support in the city. It has now officially launched the centre, which currently employs more than 700 people.

The office has the capacity to seat around 1,200 workers and Virgin Media is hoping to reach full capacity over the next two years.
Does this mean that VM are reducing the size of their overseas call centres?
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Old 25-07-2012, 19:07   #2
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Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014

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Originally Posted by joglynne View Post
Does this mean that VM are reducing the size of their overseas call centres?
Lets hope so joglynne.
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Old 25-07-2012, 19:13   #3
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Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014

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Originally Posted by joglynne View Post
Does this mean that VM are reducing the size of their overseas call centres?

We can only hope.
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Old 25-07-2012, 20:02   #4
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Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014

Damniyt... I've only just got used to the Indian accent... now I have to learn to understand Swansea Jack.
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Old 27-07-2012, 14:53   #5
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Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014

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Originally Posted by Taf View Post
Damniyt... I've only just got used to the Indian accent... now I have to learn to understand Swansea Jack.
That is too much to bear.Swansea v India its a hard call - for a Kardiff boy
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Old 28-07-2012, 23:19   #6
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Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014

Majority of Level 2 support is based in Swansea from what level 2 techies have told me over the phone.
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Old 28-07-2012, 23:32   #7
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Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014

The hold times are so bad at the moment, that they probably can't afford to reduce the overseas call centres. 40mins on hold to get hold of technical support has become the norm, won't be long until we are back to the NTL days of 1.5hr hold times.
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Old 28-07-2012, 23:40   #8
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Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014

Virgin in Swansea. Three words I never expected to see in the same sentence

What's the chances of 3 wise men turning up?
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Old 29-07-2012, 00:12   #9
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Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014

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Originally Posted by GhostMjr View Post
Majority of Level 2 support is based in Swansea from what level 2 techies have told me over the phone.
All level 2 used to be based in Liverpool until they made 435 people redundant earlier this year and if you read the responses on the community forum from the Swansea you will realise that all the knowledge went with that closure, some of the responses will make your jaw drop.

Most of them got better jobs with substantial increases in salary with a certain rival called TalkTalk in Warrington and Irlam and they never had to move house unlike a few people did who went to Swansea.

---------- Post added at 23:12 ---------- Previous post was at 23:11 ----------

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What's the chances of 3 wise men turning up?
See the above with regards to 2nd line.
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Old 18-08-2012, 22:18   #10
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Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014

Oh dear! another accent most customers can't understand, Frying pans
and fires come to mind.
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Old 19-08-2012, 12:36   #11
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Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014

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Originally Posted by Cyni_cal View Post
Oh dear! another accent most customers can't understand, Frying pans
and fires come to mind.
I challenge you to back up that outrageous statement with a link to any statistics or polls.
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Old 19-08-2012, 13:21   #12
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Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014

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Originally Posted by Cyni_cal View Post
Oh dear! another accent most customers can't understand, Frying pans
and fires come to mind.
If you cannot understand a Swansea or Cardiff lilt then the is little help for you.
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Old 19-08-2012, 13:59   #13
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Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014

It may be my celtic ears but I've never had a problem understanding any welsh accent.

The only accent I've ever had real difficulty with is the Aberdeen area. I'm fine in a one to one situation but when 2 or 3 are speaking the Doric to each other I'm lost.
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Old 19-08-2012, 16:47   #14
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Re: Virgin Media aims to create 1,000 jobs in Swansea by 2014

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Originally Posted by joglynne View Post
Does this mean that VM are reducing the size of their overseas call centres?
Let's hope so. They're not all bad but there's only so many times you're going to accept that rebooting your equipment or switching it off and back on again is actually going to solve your problem.
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