Outgoing mail server problems with iPhone
04-09-2009, 12:09
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#1
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Inactive
Join Date: Sep 2009
Posts: 12
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Outgoing mail server problems with iPhone
New to Virgin. Can receive but not send email on my new iPhone (tho same problem on previous Blackberry). Says 'cannot access outgoing mail server'. Have checked account settings on Outlook which work fine on my laptop. Help! Virgin help only trained to deal with Outlook Express.
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04-09-2009, 12:12
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#2
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Inactive
Join Date: Feb 2004
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Re: Outgoing mail server problems with iPhone
Virgin will only allow you to send emails from an IP address that is part of their network.
So.....
If your iPhone is connected to your wireless access point at home and your wireless access point at home is on a Virgin Media Internet connection then it should be able to both send and receive from your Virgin account. If you're using the 3G, Edge, or GSM connectivity you won't have a Virgin IP and therefore won't be able to send, but will be able to receive. If you're connected to a different wireless access point then you may be able to send and receive if that access point is connected to a Virgin Media connection, if it isn't then you will be able to receive only.
---------- Post added at 11:12 ---------- Previous post was at 11:11 ----------
to the forum by the way
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04-09-2009, 12:12
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#3
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Inactive
Join Date: Sep 2008
Posts: 562
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Re: Outgoing mail server problems with iPhone
You can only SEND email via VM from a VM connection, but you can READ email via VM from any connection.
...or more comprehensively ^^^^^
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04-09-2009, 12:14
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#4
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Inactive
Join Date: Dec 2007
Posts: 18,398
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Re: Outgoing mail server problems with iPhone
What you need to do is identify which connection you are using (for example o2) and then use thier SMTP server (for example smtp.o2.co.uk). You'll still be able to put your VM address as the sender as most ISP's will allow you to relay OK
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04-09-2009, 12:48
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#5
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Inactive
Join Date: Sep 2009
Posts: 12
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Re: Outgoing mail server problems with iPhone
ok - so I have O2 on the iPhone with wireless turned off. I have 2 email accounts - one virginmedia and one hosted by easily.com. Neither can send emails.
As I have the newest iPhone, I guess it is 3G.
What exactly should i do?
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04-09-2009, 12:51
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#6
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Trollsplatter
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Re: Outgoing mail server problems with iPhone
Does your iPhone contract with O2 come with any email accounts? If it does, then you should have access to the email servers that are used to send email out from the O2 network. You should be able to set up your iPhone to send using O2's systems while at the same time having your emails appear to be coming from your Virgin account, so that when people reply to you it goes into your Virgin inbox.
There are a number of iPhone users on this forum, wait for one of them to reply as I'm sure they will be able to give you specific instructions about how to set it up.
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04-09-2009, 13:32
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#7
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Inactive
Join Date: Sep 2009
Posts: 12
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Re: Outgoing mail server problems with iPhone
tx Chris. I wonder if it is a virginmedia problem as i had the same issue with my old Blackberry.
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04-09-2009, 13:35
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#8
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Trollsplatter
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Re: Outgoing mail server problems with iPhone
It's not a problem Laura, it's the way Virgin's email system is designed to work. They won't let you use their email servers to send mail unless you connect to them from a computer that's actually connected to their network. It's supposed to limit the chances of someone using their systems to send out masses of spam.
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04-09-2009, 15:12
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#9
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Inactive
Join Date: Jun 2003
Location: Teesside
Posts: 8,315
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Re: Outgoing mail server problems with iPhone
Yep, as has been said,you can't send from a VM account from an iphone, what you can do is open a gmail account ( free ) forward your VM mail to your gmail account which will wing it's way to your iphone once the settings are made ( google it, very easy to do ) and then, using gmail on the iphone you canreply to emails to anyone.
HTH's
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04-09-2009, 18:13
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#10
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Inactive
Join Date: Sep 2009
Posts: 12
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Re: Outgoing mail server problems with iPhone
ok i get it. i already have a googlemail account which i was using for online stuff (to avoid spam - hah!). I guess i could re-direct both accounts to that. Would that work?
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04-09-2009, 19:57
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#11
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Join Date: Jun 2003
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Re: Outgoing mail server problems with iPhone
Quote:
Originally Posted by lauraduncan
ok i get it. i already have a googlemail account which i was using for online stuff (to avoid spam - hah!). I guess i could re-direct both accounts to that. Would that work?
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If you don't want to check your gmail account then just set the VM one to forward onto your iphone, check the gmail from the pc....................... if that's how you want it. ?
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05-09-2009, 18:51
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#12
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Inactive
Join Date: Sep 2009
Posts: 12
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Re: Outgoing mail server problems with iPhone
er - how do i do that? am struggling with finding how to forward in Outlook. Everything seems designed for Outlook Express.
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05-09-2009, 19:08
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#13
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Join Date: Jul 2003
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Re: Outgoing mail server problems with iPhone
You don't do it at your end, VM will forward the email for you at theirs
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06-09-2009, 00:15
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#14
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Inactive
Join Date: Jun 2003
Location: Teesside
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Re: Outgoing mail server problems with iPhone
Quote:
Originally Posted by lauraduncan
er - how do i do that? am struggling with finding how to forward in Outlook. Everything seems designed for Outlook Express.
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Here's a link, I use OE personally so have not used this method, try it and let us know how you get on
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06-09-2009, 12:09
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#15
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Inactive
Join Date: Sep 2009
Posts: 12
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Re: Outgoing mail server problems with iPhone
tx - looks a useful link. still confused tho. what i want is what i used to have:
1. my personal and work emails sync'd with my mobile phone
2. my other gmail account (which i use for online purchases etc to avoid spam) to remain on my laptop
3. to continue to use Outlook not OE.
4. to do all this using virgin media as isp
am beginning to wish i had stayed with my old isp. at least everything worked
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