Last day to get out of your contract due to the price rise.
07-11-2016, 15:32
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#31
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
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Re: Last day to get out of your contract due to the price rise.
Quote:
Originally Posted by RichardCoulter
Had a phone call from VM this morning. I am pleased to say that common sense has finally prevailed and that all areas of concern have been dealt with to the mutual satisfaction of both parties.
It took them over a week, but they finally got there in the end.
I urge any other dissatisfied customers not to just sit back and accept the prise rise, whilst having to put up with sub standard service and hardware.
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When does your V6 get delivered, Richard?
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07-11-2016, 15:42
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#32
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cf.mega poster
Join Date: Jan 2008
Posts: 10,058
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Re: Last day to get out of your contract due to the price rise.
Quote:
Originally Posted by pengedragon
I've almost always found VM very accommodating if I've called them with an issue, that goes down as good customer service in my book
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Well, I didn't so had to escelate matters. CS effectively shrugged their shoulders and said if you want to leave, we won't stop you. He was also slurring his words to the point that he was incomprehensible (which is being dealt with internally).
Quote:
Originally Posted by OLD BOY
When does your V6 get delivered, Richard?
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They aren't able to offer a set date as yet, but as soon as one is available in my area, I'll be getting one  . This should be within a few weeks at the latest.
Until then, i'm receiving extra recompense for the poorly performing TiVo.
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07-11-2016, 16:34
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#33
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
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Re: Last day to get out of your contract due to the price rise.
'receiving extra recompense' - do you mean a credit on your bill?
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07-11-2016, 17:32
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#34
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Guest
Location: newcastle upon tyne
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Re: Last day to get out of your contract due to the price rise.
Quote:
Originally Posted by RichardCoulter
This should be within a few weeks at the latest.
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so that's the same time as everyone else then .........around the 30th november
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07-11-2016, 17:43
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#35
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,589
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Re: Last day to get out of your contract due to the price rise.
Quote:
Originally Posted by martyh
so that's the same time as everyone else then .........around the 30th november
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Exactly what I was thinking...
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07-11-2016, 21:18
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#36
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cf.mega poster
Join Date: Jan 2008
Posts: 10,058
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Re: Last day to get out of your contract due to the price rise.
Quote:
Originally Posted by Hugh
'receiving extra recompense' - do you mean a credit on your bill?
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I'm receiving credits on my bill yes and have received a lump sum credit.
Quote:
Originally Posted by martyh
so that's the same time as everyone else then .........around the 30th november
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The timescale isn't yet known; she'll be keeping me informed.
Even if it is 30 November in my area, I am able to wait as the poor TiVo performance is now being reflected in my bill and it's only a few weeks away now.
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07-11-2016, 22:24
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#37
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,098
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Re: Last day to get out of your contract due to the price rise.
I'm glad it's worked out for you.
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07-11-2016, 22:28
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#38
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cf.addict
Join Date: May 2010
Posts: 336
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Re: Last day to get out of your contract due to the price rise.
Just got to wait for the RC vs VM movie now, full of drama!
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07-11-2016, 22:36
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#39
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Inactive
Join Date: Feb 2011
Location: Nottingham
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Posts: 895
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Re: Last day to get out of your contract due to the price rise.
Quote:
Originally Posted by vm_tech
Just got to wait for the RC vs VM movie now, full of drama!
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Guaranteed.... and probably a sequel in around 18 months time!
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08-11-2016, 01:13
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#40
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cf.mega poster
Join Date: Jan 2008
Posts: 10,058
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Re: Last day to get out of your contract due to the price rise.
Quote:
Originally Posted by Hugh
I'm glad it's worked out for you.
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Thanks Hugh.
Quote:
Originally Posted by vm_tech
Just got to wait for the RC vs VM movie now, full of drama!
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Quote:
Originally Posted by paultrademark
Guaranteed.... and probably a sequel in around 18 months time!
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08-11-2016, 06:17
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#41
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Inactive
Join Date: Jul 2013
Location: Sutton
Services: Virgin TIVO XL package & Sky Movies and Sports HD XXL broadband & superhub
Posts: 615
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Re: Last day to get out of your contract due to the price rise.
Quote:
Originally Posted by paultrademark
Guaranteed.... and probably a sequel in around 18 months time!
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Kind of feel it will be a straight to video deal though
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08-11-2016, 07:47
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#42
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
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Posts: 42,098
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Re: Last day to get out of your contract due to the price rise.
Quote:
Originally Posted by Anypermitedroute
Kind of feel it will be a straight to video deal though
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So last century... 
Don't you mean straight to App Store?
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08-11-2016, 08:21
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#43
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cf.mega poster
Join Date: Jan 2008
Location: Up North - Where It's Grim
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Re: Last day to get out of your contract due to the price rise.
Quote:
Originally Posted by Hugh
So last century...
Don't you mean straight to App Store? |
But in UHD on Sky while VM offer it in SD with plenty of mid-film buffering (and a few minutes delay after pressing play).
Cheers
Grim
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08-11-2016, 08:34
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#44
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Inactive
Join Date: Jul 2013
Location: Sutton
Services: Virgin TIVO XL package & Sky Movies and Sports HD XXL broadband & superhub
Posts: 615
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Re: Last day to get out of your contract due to the price rise.
Quote:
Originally Posted by GrimUpNorth
But in UHD on Sky while VM offer it in SD with plenty of mid-film buffering (and a few minutes delay after pressing play).
Cheers
Grim
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Clearly not fit for purpose, I will go and fetch my legal representative and discuss with them VM breach of the law in this matter
Quote:
Originally Posted by Hugh
So last century...
Don't you mean straight to App Store? |
i can reuse a video if I block up the square on the side with blu tac, giving it a 2nd chance
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10-11-2016, 17:04
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#45
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cf.mega poster
Join Date: Jan 2008
Posts: 10,058
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Re: Last day to get out of your contract due to the price rise.
Quote:
Originally Posted by OLD BOY
When does your V6 get delivered, Richard?
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Now been informed that it's likely to be about a week.
To help others, I asked if it would cost any more either in an upfront payment or ongoing weekly cost and when it will be released to other customers.
I was told that I wouldn't be charged anything extra at all* and that they hope to release it on 1 December 2016.
* I'm not sure if this is an extra concession for me or if nobody will be charged anything extra.
I will be put onto another one year contract starting from when I am satisfied that the V6 performs satisfactorily.
I'm not bothered about this as I will have a box that doesn't take ages to carry out commands and will be paying less than before the price rise.
Well done VM! I'm happy to congratulate them when they get things right.
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